Registration & Scheduling Specialist

Beth Israel Lahey Health

. Register new and established outpatients upon arrival .

Posted 9/21/2026part-timeHaverhill • Massachusetts • United StatesMid-LevelSenior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and the ability to manage multiple appointments while providing high-level customer service. Proficient in using computer systems and Microsoft Office applications to support patient scheduling and data entry.

Highest-signal resume keywords

Appointment SchedulingData EntryCustomer ServiceMicrosoft Office ApplicationsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryAppointment SchedulingMicrosoft Office ApplicationsWeb Based ApplicationsKeyboard Use

Soft Skills

Effective CommunicationTeam CollaborationStress ManagementOrganizational SkillsProfessionalism

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient RegistrationAccess Center CollaborationProductivity StandardsWaiting Area ManagementCo-Payment Collection

About the role

Key responsibilities & impact

Register new and established outpatients upon arrival
Verify and collect co-payments and update required information
Collect and data-enter information accurately
Status appointments at check-in and ensure all appointments are statused by the end of the business day
Enter future appointment requests and record patient preferences or exclusions
Schedule multiple appointments in the proper sequence and within appropriate time frames
Round with patients in waiting areas and provide updates about appointment wait times and changes
Monitor patient waiting areas for cleanliness and appearance
Collaborate with the Access Center at LHMC to schedule patients and create access
Meet established department productivity standards
Work on scheduling work queues and recall lists by calling patients to arrange appointments

Requirements

What you’ll need

High School diploma or GED required
0-1 years related work experience required
Experience with computer systems, including web based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint or Access
Ability to communicate clearly and effectively in written English
Ability to comprehend and converse in English
Ability to make decisions guided by general instructions and practices
Problem-solving ability requiring analysis or interpretation
Ability to follow precedents and procedures, set priorities, and organize work
Ability to work collaboratively in small teams
Ability to provide professional, respectful, high-level customer service
Ability to remain calm in stressful situations
Ability to perform constant sitting, fine manipulation using both hands, and keyboard use
Availability for variable shifts, including weekends
Must be vaccinated against influenza as a condition of employment

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Potential additional pay through shift differentials, call pay, premium pay, and overtime pay, as applicable