Risk Manager

Beth Israel Lahey Health

. Lead the hospital’s Risk Management office and drive a culture of safety, accountability, and continuous improvement .

Posted 10/7/2026full-timePlymouth • Massachusetts • United StatesJuniorMid-Level💰 $110,011 - $159,994 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Healthcare Risk Management, including Root Cause Analysis and performance improvement initiatives, while effectively communicating and collaborating with clinical and administrative leaders to enhance patient safety outcomes.

Highest-signal resume keywords

Healthcare Risk ManagementRoot Cause AnalysisPerformance ImprovementRegulatory AffairsClaims Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk Management FundamentalsFailure Modes Effects AnalysisBasic StatisticsRun ChartsControl ChartsDatabase ManagementClaims Activity Reporting

Soft Skills

Effective CommunicationConflict ResolutionGood Listening SkillsOrganizational SkillsAnalytical Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

CPHRM Certification

Industry Keywords

Patient SafetyAdverse EventsSentinel EventsMalpractice ClaimsJoint Commission Compliance

About the role

Key responsibilities & impact

Lead the hospital’s Risk Management office and drive a culture of safety, accountability, and continuous improvement
Oversee all phases of actual and potential claims management for BID–Plymouth
Identify exposures to loss, analyze organizational impact, and liaise with CRICO, legal counsel, and insurance carriers
Direct and manage the Safety Event Reporting system
Investigate sentinel events, near misses, and adverse events within 72 hours, with follow-up and leadership communication
Lead Root Cause Analyses, Collaborative Case Reviews, Failure Mode and Effects Analyses, and other performance improvement initiatives
Develop corrective action plans to address system vulnerabilities and prevent recurrence
Support providers in disclosure conversations with patients and families
Meet with patients, families, and staff to address concerns and foster constructive resolutions
Collaborate with clinical and administrative leaders to track and trend adverse outcomes, malpractice claims, and complaint/grievance responses
Design and deliver risk management education, orientation, ongoing training, and targeted programs for staff and physicians
Serve as the hospital’s agent for service of legal process and coordinate litigation-related activities
Provide guidance to staff involved in legal proceedings
Act as the primary hospital contact for regulatory agencies, including Massachusetts DPH, the Boards of Registration in Medicine and Nursing, and the Joint Commission
Lead investigations and responses to adverse events and oversee required reporting, Safe Medical Devices Act compliance, and equipment recalls
Report to Administration and governing bodies on risk experience, claims activity, and continuous improvement efforts
Contribute to strategies that build highly reliable clinical systems and improve patient safety outcomes

Requirements

What you’ll need

Bachelor’s Degree in Healthcare (Nursing or Allied Health)
Current Massachusetts license to practice from MA Board of Registration
At least 2 years of experience in Healthcare Risk Management or Patient Care Management
Risk Manager experience in acute care setting preferred
Proven ability to function independently and communicate effectively at all levels of an organization
Knowledge and experience in performance improvement, patient safety, and risk management fundamentals, including Root Cause Analysis, Failure Modes Effects Analysis, Disclosure, basic statistics, run charts, and control charts
Strong organizational, analytical, and computer technology skills, including Word, Excel, and PowerPoint
Database experience preferred
Strong written and verbal communication skills
Good listening skills
Comfortable in emotionally charged settings with patients, families, and/or staff
Experience in conflict resolution
Prior direct responsibility for regulatory affairs and claims management strongly preferred
Certification in risk management (CPHRM) or obtained within the first year of employment
Ability to meet physical and environmental requirements, including frequent movement, lifting, keyboard and telephone use, concentration, and problem solving

Benefits

Comp & perks

Influenza vaccination provided as a condition of employment
Full-time schedule, 40 hours Monday-Friday days