Specialty Pharmacy Liaison

Beth Israel Lahey Health

. Act as liaison between specialty/retail pharmacy and prescribers .

Posted 11/5/2026full-timeWestwood • Massachusetts • United StatesMid-LevelSenior💰 $29 - $39 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pharmacy operations, including prior authorization processes and patient access management. Proficient in providing high-level customer service and effectively communicating complex information to patients and providers.

Highest-signal resume keywords

Licensed Mass Registered Pharmacy Tech3-5 Years Pharmacy ExperiencePrior Authorization ExperienceSpecialty Pharmacy KnowledgePTCB Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Prior Authorization DocumentationPatient Access ManagementData Collection and ReviewMedication Knowledge in RA, GI, Transplant, Hepatitis C, Infectious Disease, OncologyComputer Systems Proficiency

Soft Skills

Effective CommunicationProblem SolvingOrganizational SkillsCustomer ServiceDecision Making

Tools & Technologies

Microsoft Office SuiteWeb-Based Applications

Certifications & Qualifications

PTCB CertificationLicensed Mass Registered Pharmacy Tech

Industry Keywords

Pharmacy Benefit ManagementPatient EducationInsurance ResolutionFinancial AssistanceClinical Program Coordination

About the role

Key responsibilities & impact

Act as liaison between specialty/retail pharmacy and prescribers
Document, submit, communicate outcomes, and appeal pharmacy/medical prior authorizations
Obtain patient access to prescribed medication
Understand product and payer reimbursement landscapes and prior authorization guidelines and processes
Collect and review data needed for pharmacy and/or medical prior authorization approvals
Resolve insurance-related issues and assist patients with financial assistance
Provide customer service to internal and external customers and escalate complaints as appropriate
Maintain frequent phone contact with patients, providers, and pharmacy staff
Clarify prescription orders with pharmacists and/or clinicians
Serve as direct patient and provider contact for pharmacy benefit, clinical, and program information
Coordinate services with providers, specialty pharmacies, and national account managers to improve patient turnaround time
Educate patients about medications and coordinate teaching visits
Manage multiple strategic initiatives and complex accounts with minimal supervision
Network with key contacts inside and outside the area of expertise
Provide training and support to inter-departmental associates

Requirements

What you’ll need

High School diploma or GED required
License Mass Registered Pharmacy Tech required
3-5 years related work experience required in Pharmacy
Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint or Access
PTCB certification preferred
Specialty Pharmacy experience and/or prior authorization experience preferred
Knowledge of medication use in RA, GI, transplant, hepatitis C, infectious disease including HIV, and/or oncology is a plus
Clear and effective written English communication
Ability to comprehend and communicate complex verbal information in English
Ability to make decisions guided by general instructions and practices
Ability to analyze and solve varied problems
Ability to work independently, organize priorities, and seek assistance when needed
Full working knowledge of standard concepts, practices, procedures and policies
Ability to lead small projects or work groups
Ability to provide professional, respectful, high-level customer service and remain calm in stressful situations
Ability to perform sedentary work, with occasional lifting, pushing, pulling, walking and standing

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Potential additional pay through shift differentials, call pay, premium pay, overtime pay, and other applicable additional pay practices