Specialty Pharmacy Technician – Per Diem, Part Time, Day Shift

Beth Israel Lahey Health

. Answer, screen and process a high volume of incoming specialty pharmacy calls .

Posted 10/22/2026part-timeWestwood • Massachusetts • United StatesMid-LevelSenior💰 $28 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume pharmacy calls, utilizing pharmacy software applications, and providing exceptional customer service in a specialty pharmacy environment. Proficient in medical and pharmacy terminology with strong communication skills in both English and a second language.

Highest-signal resume keywords

Mass Registered Pharmacy TechSpecialty Pharmacy ExperienceCall Center Customer Service ExperienceStrong Typing Skills (40+ WPM)Bilingual Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmacy Software ApplicationsMedical TerminologyPharmacy TerminologyAppointment SchedulingPatient Demographic VerificationReferral DocumentationPayer Information DocumentationCall TriageMessage RecordingComputer Systems Experience

Soft Skills

Clear CommunicationHigh-Level Customer ServiceCalm Under Stress

Tools & Technologies

Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)Web-Based Applications

Certifications & Qualifications

High School Diploma or GEDMass Registered Pharmacy Tech

Industry Keywords

Specialty PharmacyCall CenterPatient CareProvider LiaisonUrgent Call Triage

About the role

Key responsibilities & impact

Answer, screen and process a high volume of incoming specialty pharmacy calls
Use phone scripts and guidelines to triage calls
Determine appointment type, appropriate provider and urgency within scope of knowledge and authority
Use pharmacy software applications to schedule prescription refills
Verify and update patient demographic information
Obtain referrals for scheduled visits and document them in the system
Document payer information, including workers' compensation and auto liability
Inform patients about preparation for prescription delivery
Record and forward accurate messages to pharmacists, providers and staff
Triage urgent calls to appropriate staff
Respond to information and assistance requests
Resolve and respond to provider email requests
Liaise with medical center departments and external providers and agencies by directing calls and messages

Requirements

What you’ll need

High School diploma or GED required
Mass Registered Pharmacy Tech required
3-5 years related work experience required
Experience with computer systems, including web based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint or Access
Strong typing skills 40+ wpm
Knowledge of medical and pharmacy terminology
Call Center and/or telephone customer service experience
Specialty Pharmacy experience
Bilingual written and verbal communication skills
Ability to communicate clearly and effectively in written English
Ability to comprehend and converse in English
Ability to provide high-level customer service and remain calm in stressful situations

Benefits

Comp & perks

Influenza vaccination required as a condition of employment