Specialty Pharmacy Technician – Per Diem, Part Time, Day Shift

Beth Israel Lahey Health

. Direct and assist patient access to the specialty pharmacy through a dedicated call center .

Posted 10/22/2026part-timeWestwood • Massachusetts • United StatesMid-LevelSenior💰 $28 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access coordination within a specialty pharmacy setting, utilizing pharmacy software for scheduling and managing patient information while providing exceptional customer service. Proficient in medical and pharmacy terminology, with strong communication skills to effectively liaise with patients and healthcare providers.

Highest-signal resume keywords

Mass Registered Pharmacy Tech LicenseSpecialty Pharmacy ExperienceCall Center Customer Service ExperienceStrong Typing Skills (40+ WPM)Knowledge of Medical and Pharmacy Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmacy Software ProficiencyAppointment SchedulingPatient Demographic VerificationReferral DocumentationPayer Information Documentation

Soft Skills

Effective Written CommunicationEffective Verbal CommunicationProblem-SolvingTeam CollaborationProfessional Customer Service

Tools & Technologies

Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)Web-Based Applications

Certifications & Qualifications

High School Diploma or GEDMass Registered Pharmacy Tech License

Industry Keywords

Patient AccessSpecialty PharmacyCall Center OperationsMedical TerminologyPharmacy Terminology

About the role

Key responsibilities & impact

Direct and assist patient access to the specialty pharmacy through a dedicated call center
Answer, screen, and process a high volume of incoming calls
Use phone scripts and guidelines to triage calls
Determine appointment type, appropriate provider, and urgency within scope of knowledge and authority
Use pharmacy software to schedule prescription refills
Verify and update patient demographic information and transfer to registration as needed
Obtain referrals for scheduled visits and document them in the system
Document payer information, including workers’ compensation and auto liability
Inform patients of preparation required for prescription delivery
Record and forward accurate messages to pharmacists, providers, and staff
Triage urgent calls to appropriate staff
Respond to information and assistance requests within scope of knowledge and authority
Resolve and respond to provider email requests
Liaise with medical center departments, external providers, and agencies by directing calls and messages appropriately

Requirements

What you’ll need

High School diploma or GED required
Mass Registered Pharmacy Tech license required
3-5 years related work experience required
Experience with computer systems, including web based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint or Access
Strong typing skills 40+ wpm
Knowledge of medical and pharmacy terminology
Call Center and/or telephone customer service experience
Specialty Pharmacy experience
Written and verbal English communication skills
Ability to make decisions guided by general instructions and practices requiring some interpretation
Ability to address varied problems requiring analysis or interpretation
Ability to communicate clearly and effectively in written English
Ability to comprehend and converse in English effectively
Ability to work collaboratively in small teams
Ability to provide professional, respectful customer service and remain calm in stressful situations
Ability to perform sedentary work, occasionally exerting up to 10 pounds of force

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Shift differentials, call pay, premium pay, and overtime pay may increase compensation, as applicable