Telecom Technician

Beth Israel Lahey Health

. Complete work tickets for cable installation, jack installations, repairs, and troubleshooting .

Posted 11/6/2026full-timePeabody • Massachusetts • United StatesJunior💰 $24 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in cable installation, troubleshooting, and maintenance of telecommunications systems, with a strong focus on customer service and effective communication with stakeholders. Proficient in managing work orders and maintaining inventory for critical communications services.

Highest-signal resume keywords

Cable InstallationTroubleshootingBICSI CertificationTechnical SupportCustomer Service

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cable TerminationLow-Voltage WiringCategory 3 WiringCategory 5E WiringCat 6 WiringCat 6a WiringFire-Stop Cable PenetrationsEquipment MaintenanceWork Order TrackingSLA Management

Soft Skills

Written CommunicationOral CommunicationCustomer Service

Certifications & Qualifications

BICSI CertificationRCDD Credentials

Industry Keywords

TelecommunicationsData ConnectionVoice ConnectionOn-Call RotationsSite Surveys

About the role

Key responsibilities & impact

Complete work tickets for cable installation, jack installations, repairs, and troubleshooting
Track and complete daily work orders for voice and data connection moves, adds, changes, and repairs
Install, terminate, test, and label Category 3, Category 5E, Cat 6, Cat 6a, CATV, and other low-voltage wiring
Install cable and telecommunications/data jacks in new and existing buildings, including offsite locations
Fire-stop cable penetrations and organize, form, dress, label, remove, and dispose of low-voltage cables
Assist with large cable installation projects, moves, changes, repairs, and site surveys
Maintain equipment, cable and jack inventories, equipment lists, and recovered equipment
Maintain critical communications services during emergencies and support major installations, upgrades, outages, and on-call rotations
Communicate with the Telecom Infrastructure Manager and relevant stakeholders regarding department functions, programs, services, and financial objectives
Maintain SLA timelines and accurate ticket reporting

Requirements

What you’ll need

High School diploma or GED required
1-3 years related work experience required
Advanced technical computer skills as required for technical support specific to functional area and related systems
Written and oral communication in English
BICSI certification and RCDD credentials preferred
Ability to lift, carry, push, and pull items weighing up to 75 lbs
Ability to work off hours, on-call rotations, major installations, upgrades, and outages
Ability to perform crawling, crouching, fine manipulation, power grasping, and keyboard use
Ability to provide customer service to patients, visitors, staff, and external customers

Benefits

Comp & perks

Shift differentials, call pay, premium pay, and overtime pay may increase compensation
Influenza vaccination required as a condition of employment