Gaming Account Associate

BetMGM

. Manage the day-to-day operation of casino VIP accounts .

Posted 11/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $44,000 - $58,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing VIP accounts and enhancing player engagement through effective sales communication and customer service. Proficient in adhering to gaming regulations and promoting responsible gambling practices while achieving departmental goals.

Highest-signal resume keywords

VIP Account ManagementSales CommunicationCustomer ServiceResponsible Gambling ComplianceData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceCustomer Retention StrategiesTelemarketingData MonitoringCampaign Management

Soft Skills

Outstanding Verbal CommunicationOutstanding Written CommunicationProblem-SolvingTeamworkProfessionalism

Tools & Technologies

CRM SoftwareEmail Communication ToolsTelemarketing Systems

Certifications & Qualifications

Gaming License Compliance

Industry Keywords

Casino VIP ExperiencePlayer ReinvestmentGaming PoliciesCustomer EngagementRisk Management

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Manage the day-to-day operation of casino VIP accounts
Maintain and grow player activity through outbound sales communication by phone and email
Develop, reactivate, and retain high-value customers through sales offers and telemarketing
Achieve company and departmental goals through sound judgment and swift decision-making involving customer reinvestment
Monitor customer betting behavior and offer player reinvestment within agreed timescales
Complete daily, weekly, and ad hoc sales and marketing campaigns
Engage potential VIP customers through direct player reinvestment
Upsell gaming products, events, and services to existing VIP customers
Adhere to reinvestment guidelines and procedures
Uphold company policies, procedures, department goals, and business strategy
Identify service failures and process improvement opportunities and take immediate action
Handle difficult customer interactions professionally
Support VIP Casino Hosts and Marketing teams in filling VIP events or experiences
Support internal premium departments with escalated inquiries, including Hotel Comp Requests
Send follow-up emails to increase outbound engagement conversion
Facilitate player inquiries to prevent loss of gaming activity and resolve service failures
Collaborate with Risk/Fraud and Responsible Gaming departments to identify negative behaviors and promote safe play

Requirements

What you’ll need

Experience in sales and customer service within a teamwork environment
Outstanding verbal and written communication skills
2+ years in supporting Casino VIP experience and/or equivalent sales experience
Must be able to stand or sit and operate computers and other technological devices for extended periods of time
Legal authorization to work in the U.S. without immigration sponsorship
Must comply with applicable gaming licensing requirements
Must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives
Licensing process may include comprehensive background checks, including criminal records, financial history, and personal background verification

Benefits

Comp & perks

Medical, Dental, Vision, Life, and Disability Insurance
401(k) with company match
Pre-tax spending accounts including health care FSA and commuter savings
Flexible paid time off
Professional development reimbursement and ongoing skills training opportunities
Employee resource groups
Swag, ticket giveaways, and more
Performance-based bonus plan