BetMGM

Data Analyst

• Monitor and ensure ongoing compliance with applicable state and federal gaming regulations across all BetMGM jurisdictions
• Conduct compliance reviews and audits of products, promotions, marketing materials, and data practices to identify and mitigate regulatory risk
• Track regulatory changes across US jurisdictions, assess business impact, and communicate timely updates to relevant internal stakeholders
• Prepare, review, and submit regulatory filings, reports, and license renewal documentation accurately and on schedule
• Collaborate with Legal, Product, Trading, and Operations teams to provide compliance guidance on new product launches, feature changes, and promotional campaigns
• Support internal investigations and incident response processes, including root-cause analysis and remediation planning
• Maintain and continuously improve compliance documentation, policies, procedures, and internal controls
• Leverage data and analytics tools to build compliance monitoring dashboards and automate regulatory reporting workflows
• Manage relationships with key internal and external stakeholders, prioritize competing compliance demands, and align cross-functional efforts to ensure timely resolution of regulatory requirements

Compliance Data Analyst

Content Writer

• Research and write blog content on casino and iGaming topics
• Produce a steady volume of SEO-driven content supporting BetMGM’s organic search strategy and broader content goals
• Write and publish a minimum of 20 in-depth blog articles per month
• Develop shorter articles addressing targeted user search queries or providing timely coverage of BetMGM and MGM Resorts casino events
• Create keyword-focused page copy
• Contribute to one-off digital content projects such as video scripts, interactive tools, and related initiatives
• Develop strategic content initiatives around premium casino game launches
• Participate in strategic planning to amplify existing content and promote pillar company initiatives
• Fulfill copy requests from teams inside or outside digital marketing, including CRM and partnerships
• Cooperate with the social media team to leverage popular or trending content
• Partner with the SEO Analyst to optimize new or existing blog articles and maximize organic exposure
• Align with external partners like TMI on important content development projects
• Identify topics for casino digital PR-led activities
• Assist with operational tasks including data entry, sourcing photos, editing, and presentation decks

iGaming Web Content Writer

• Research and write blog content on casino and iGaming topics
• Produce clear, informative, engaging, and organic-search-optimized content
• Write and publish a minimum of 20 in-depth blog articles per month across casino and iGaming topics
• Develop shorter articles addressing targeted user search queries or providing timely coverage of BetMGM and MGM Resorts casino events
• Create keyword-focused page copy
• Contribute to digital content projects such as video scripts, interactive tools, and related initiatives
• Develop strategic content initiatives around premium casino game launches
• Participate in strategic planning to amplify existing content and promote pillar company initiatives
• Fulfill copy requests from teams inside or outside digital marketing, including CRM and partnerships
• Cooperate with the social media team to leverage popular or trending content
• Partner with the SEO Analyst to optimize blog articles and maximize organic exposure
• Align with external partners such as TMI on content development projects
• Identify topics for casino DPR-led activities
• Assist with operational tasks including data entry, sourcing photos, editing, and presentation decks
• Collaborate with internal and external stakeholders to advance web content team and company goals

Manager

• Own and manage technology and operational incidents from initiation through resolution, closure, and post-incident follow-up
• Assess incident priority, business impact, affected customers, and operational risk
• Coordinate technical teams, business stakeholders, vendors, and support groups to restore service quickly
• Serve as the primary point of contact during incidents and drive accountability and timely resolution
• Maintain comprehensive incident documentation in ServiceNow
• Prepare incident communications, status updates, executive summaries, and resolved notifications
• Translate technical issues into clear business language
• Facilitate escalation management, bridge calls, stakeholder meetings, and cross-functional collaboration
• Escalate incidents to senior leadership when warranted by impact, regulatory risk, customer impact, or delays
• Coordinate incident handoffs between global support teams
• Lead or participate in post-incident reviews, lessons learned, root cause analysis tracking, and corrective action planning
• Support digital and retail operations, including customer-facing products, retail properties, kiosks, and supporting systems
• Create, maintain, and enhance ServiceNow reports, dashboards, and operational metrics
• Identify recurring issues, process gaps, automation opportunities, operational improvements, and AI-driven efficiencies
• Maintain knowledge of BetMGM products, brands, operational processes, and incident management procedures
• Manage multiple priorities and demonstrate proactive ownership and sound judgment
• Collaborate with internal business stakeholders and perform additional operational duties as assigned

Incident Manager

Customer Support

• Monitor, maintain, and continually develop the occupational and vendor license tracking program
• Assist with occupational licensing processes, including completing and submitting application forms, updating information, and renewals
• Coordinate employee licensing procedures for BetMGM launches in new and existing states
• Review licensing and reporting requirements in controls and regulations
• Coordinate fingerprinting appointments
• Submit license application forms and track schedules of fees due to regulatory bodies
• Maintain confidential company and personal data
• Perform other job-related duties as requested

Compliance Data Analyst

iGaming Web Content Writer

iGaming Web Content Writer

Incident Manager

Licensing Support Specialist