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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management and delivery management, with a strong focus on stakeholder influence, risk management, and operational excellence in highly regulated environments. Proficient in leveraging AI-powered tools and project management platforms to enhance project execution and communication.
Highest-signal resume keywords
Project ManagementStakeholder ManagementRisk ManagementAI-Powered ToolsPMP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementProgram ManagementDelivery ManagementRequirements GatheringRisk Management PrinciplesProject PlanningOperational FunctionsCustomer CarePayment OperationsRegulatory Compliance
Soft Skills
Influencing Without AuthorityCommunication SkillsStrategic ThinkingAttention to DetailComfortable Operating in Ambiguity
Tools & Technologies
AsanaWorkfrontJIRAAI-Powered Tools
Certifications & Qualifications
PMP Certification
Industry Keywords
Sports BettingGamingRegulated IndustriesResponsible Gambling Policies
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Partner with business, operations, product, engineering, compliance, and vendor teams to shape initiatives from concept through execution
- Gather, analyze, and document end-to-end business, operational, and technical requirements
- Translate ambiguous business needs into scope, requirements, deliverables, milestones, and project plans
- Establish project scope, success criteria, timelines, and implementation plans
- Own delivery of critical cross-functional initiatives
- Maintain project plans, dependencies, and risk logs
- Facilitate planning sessions, retrospectives, and working groups across time zones and departments
- Support development and ongoing management of the Customer Operations and AI project portfolio
- Develop contingency plans and model project scenarios to manage risks and uncertainty
- Track risk triggers and adjust plans to maintain project integrity
- Create clarity in ambiguous, high-stakes initiatives through structure, documentation, and communication
- Design lightweight processes and identify gaps in ownership or execution
- Act as a trusted execution partner without formal ownership
- Influence stakeholders, drive accountability, and align cross-functional teams through relationships and follow-through
Requirements
What you’ll need- 5+ years of experience in project management, program management, delivery management, or operations
- Experience in sports betting, gaming, or other highly regulated industries preferred
- Exposure to Customer Care, Risk, Payment Operations, or other operational functions is a plus
- Proven ability to lead cross-functional initiatives from discovery and requirements gathering through execution
- Strong stakeholder management skills with the ability to influence without direct authority
- Comfortable operating in ambiguity, managing competing priorities, and driving outcomes in fast-paced environments
- Knowledge of project management frameworks, delivery best practices, and risk management principles
- Comfortable leveraging AI-powered tools to enhance project delivery, reporting, and stakeholder communication
- Experience with project management platforms such as Asana, Workfront, JIRA or similar tools
- PMP certification is a plus
- Excellent written and verbal communication skills
- Strategic thinker with a hands-on approach and strong attention to detail
- Legal authorization to work for the company in the U.S. without immigration sponsorship
- Must comply with applicable gaming licensing requirements and maintain required licensure
- Must comply with and support responsible gambling policies, procedures, and initiatives
Benefits
Comp & perks- Medical, Dental, Vision, Life, and Disability Insurance
- 401(k) with company match
- Pre-tax spending accounts including health care FSA and commuter savings
- Flexible paid time off
- Professional development reimbursement and ongoing skills training opportunities
- Employee resource groups
- Swag, ticket giveaways, and more
- Performance-based bonus plan
