Betr

Operations

• Support and resolve user issues and inquiries in a professional and timely manner
• Use email and chat to resolve issues and inquiries and deliver outstanding support
• Capture user insights and trends to inform product, marketing, and operations enhancements
• Monitor critical site issues and escalate them through proper channels
• Review and approve player deposits and withdrawal requests
• Review accounts for potential irregularities and conduct basic account investigations
• Conduct due diligence investigations based on internal processes
• Resolve bet and contest inquiries regarding sporting rules, account, and billing issues
• Provide technical assistance to fans using the mobile application
• Use internal admin tools, review accounts, identify trends, and resolve issues
• Split time between Customer Operations and Payments teams based on business needs
• Support users in real time during high-volume sports schedules

Customer Operations Associate