Collections Agent

Better Health Partnership

. Contact members with 61+ day outstanding balances to resolve past-due accounts .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in collections processes, customer service, and effective communication while managing account statuses and member interactions. Proficient in handling sensitive conversations and maintaining detailed documentation of all member communications.

Highest-signal resume keywords

Collections ExperienceCustomer Service SkillsStrong Verbal CommunicationAttention to DetailOutbound Call Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyProfessionalismStrong Written CommunicationFollow-Through

Industry Keywords

BillingHealthcareAccount ManagementPayment ProcessingMember Interaction

About the role

Key responsibilities & impact

Contact members with 61+ day outstanding balances to resolve past-due accounts
Work assigned accounts and follow the established collections workflow
Contact members with inactive VR accounts, including members inactive for 90+ days
Follow up on Never Started / Need Return accounts and determine appropriate next steps
Collect outstanding balances and process payments according to company procedures
Explain balances, payment expectations, and resolution options
Escalate accounts requiring additional review or assistance
Contact members about equipment that needs to be returned
Explain return requirements and assist members through the return process
Coordinate return-label requests and follow up on unreturned equipment
Apply appropriate non-return charges under company policy
Document every member interaction, including call outcomes, payment information, return status, and next steps
Maintain account notes, update statuses and tracking information, and follow up according to assigned timelines
Make outbound calls regarding balances, payments, inactive services, and equipment returns
Handle difficult or sensitive conversations professionally and empathetically
Answer member questions and explain next steps clearly

Requirements

What you’ll need

Previous experience in collections, customer service, healthcare, billing, or a similar role preferred
Comfortable making a high volume of outbound calls
Strong verbal and written communication skills
Excellent attention to detail and documentation skills
Comfortable discussing balances and requesting payment from members
Able to handle difficult conversations professionally
Strong follow-through and ability to manage multiple systems
Application form asks whether the applicant is located in the United States