Better Health Partnership

Collections

• Contact members with 61+ day outstanding balances to resolve past-due accounts
• Work assigned accounts and follow the established collections workflow
• Contact members with inactive VR accounts, including members inactive for 90+ days
• Follow up on Never Started / Need Return accounts and determine appropriate next steps
• Collect outstanding balances and process payments according to company procedures
• Explain balances, payment expectations, and resolution options
• Escalate accounts requiring additional review or assistance
• Contact members about equipment that needs to be returned
• Explain return requirements and assist members through the return process
• Coordinate return-label requests and follow up on unreturned equipment
• Apply appropriate non-return charges under company policy
• Document every member interaction, including call outcomes, payment information, return status, and next steps
• Maintain account notes, update statuses and tracking information, and follow up according to assigned timelines
• Make outbound calls regarding balances, payments, inactive services, and equipment returns
• Handle difficult or sensitive conversations professionally and empathetically
• Answer member questions and explain next steps clearly

Collections Agent

Revenue Operations

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Collections Agent

Revenue Operations Lead