CX Member Implementation & Success Advisor

Better Impact Inc.

. Guide new members through the Better Impact implementation process from initial planning through successful adoption .

Posted 9/22/2026full-timeRemote • AustraliaMid-LevelSenior💰 A$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in volunteer management and implementation processes, with strong capabilities in training, customer engagement, and data management. Proficient in utilizing software systems and tools to enhance member experiences and support organizational goals.

Highest-signal resume keywords

Volunteer ManagementTraining And OnboardingStrong Communication SkillsConsultative MindsetMicrosoft 365

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ManagementImplementation ProcessesSoftware ConfigurationOperational MetricsProcess Change Support

Soft Skills

Strong Organisation SkillsTime-Management SkillsAbility To Work Independently

Tools & Technologies

Better ImpactHubSpotIntercomZoomClickUp

Industry Keywords

Volunteer EngagementSaaSSoftware ImplementationCustomer Support

About the role

Key responsibilities & impact

Guide new members through the Better Impact implementation process from initial planning through successful adoption
Learn each organisation’s needs, workflows, and goals and recommend suitable implementation approaches
Lead individual and group software training sessions
Help members configure and use Better Impact effectively
Introduce members to additional resources, tools, and services
Accurately document implementation activity and member information in internal systems
Conduct success check-ins with existing members
Monitor usage, feature adoption, and success indicators to identify members needing support
Help members recover when implementation is incomplete or staffing changes affect software use
Advise members on configuration or service changes, including upgrades, downgrades, and additional services
Coordinate internal resources for additional training, services, or support
Document member needs, recommendations, and services provided
Triage incoming customer questions when Support team members are away
Connect members with appropriate resources or people for additional technical support

Requirements

What you’ll need

Professional experience in volunteer management, volunteer engagement, or a closely related field
Experience training, teaching, onboarding, or advising customers or stakeholders
Strong communication skills and ability to explain processes and technology clearly
Consultative mindset and ability to recommend solutions based on underlying needs
Strong organisation and time-management skills
Ability to manage multiple member implementations and priorities
Confidence working with data, usage information, or operational metrics
Comfort learning and working across software systems
Helpful experience with Microsoft 365, HubSpot, Intercom, Zoom, ClickUp, or similar platforms
Ability to work effectively and independently in a remote environment
Must be based in Australia
Previous SaaS or software implementation/onboarding experience is nice to have
Experience in a software or technology company is nice to have
Experience supporting process or technology change is nice to have
Familiarity with Better Impact or other volunteer management software is nice to have

Benefits

Comp & perks

Superannuation
Annual leave
Personal leave
Long service leave
Workers’ compensation coverage
Remote work from Australia
Full-time employment entitlements