Member Implementation Advisor

Better Impact Inc.

. Work directly with new members to understand their goals, existing processes, and operational needs .

Posted 10/14/2026full-timeRemote • Colorado • United States, CanadaMid-LevelSenior💰 $58,000 - $63,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client-facing roles within SaaS environments, focusing on implementation, onboarding, and training. Proficient in communication, problem-solving, and organizational skills to enhance member experiences and software adoption.

Highest-signal resume keywords

Client-Facing ExperienceSaaS ImplementationStrong Communication SkillsTraining and OnboardingOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Software AdoptionImplementation StrategiesTechnical Concept ExplanationTroubleshootingOnboarding Processes

Soft Skills

AdaptabilityProblem-SolvingAttention to DetailCollaborationRelationship Building

Tools & Technologies

Microsoft OfficeHubSpotZoomClickUpIntercom

Industry Keywords

Customer SuccessVolunteer ManagementNonprofit OperationsMission-Driven EnvironmentsPerformance Metrics

About the role

Key responsibilities & impact

Work directly with new members to understand their goals, existing processes, and operational needs
Help members develop practical implementation strategies aligned with organizational priorities
Guide members through implementation from initial onboarding through successful software adoption
Identify challenges, recommend solutions, and help members make informed configuration and usage decisions
Lead engaging, accessible software training sessions for individuals and groups
Adapt communication and teaching approaches to different audiences, experience levels, and learning styles
Explain software features and workflows clearly and relevantly
Help members develop the knowledge and confidence to manage software independently
Build positive, professional member relationships throughout implementation
Maintain clear communication, manage expectations, and ensure members understand next steps
Introduce members to additional tools, resources, and services supporting their goals
Collaborate across teams to resolve challenges and ensure a smooth member experience
Maintain accurate records of implementation activities, member progress, and follow-up needs
Identify improvements to implementation processes, training materials, and member experience
Share member feedback and insights with internal teams

Requirements

What you’ll need

Experience in a client-facing role, ideally within a SaaS or technology environment, such as implementation, customer success, onboarding, training, or operations
Strong communication and presentation skills, with the ability to explain technical concepts clearly to audiences with varying levels of experience
Ability to assess customer needs, ask thoughtful questions, and recommend practical solutions
Comfort learning new software, troubleshooting challenges, and navigating multiple technology platforms
Strong organizational skills and attention to detail, with the ability to manage competing priorities and follow-up activities
Ability to work independently while collaborating effectively with colleagues across teams
Familiarity with productivity, communication, and customer management tools such as Microsoft Office, HubSpot, Zoom, ClickUp, Intercom, or similar platforms
A proactive, adaptable approach to problem-solving and a commitment to providing a positive member experience
Must be located in the United States or Canada
Must be available to work Pacific or Mountain Time Zone business hours
Nice to have: Previous experience implementing or training others on SaaS products
Nice to have: Experience working with Better Impact software
Nice to have: Experience in volunteer management, nonprofit operations, or other mission-driven environments
Nice to have: Experience developing or improving onboarding processes, training resources, or customer workflows
Nice to have: Familiarity with using data, feedback, or performance metrics to improve customer experiences

Benefits

Comp & perks

Unlimited paid vacation (United States)
Health and dental insurance (United States)
401(k) retirement plan (United States)
20 days of paid time off per calendar year (Canada)
Medical benefits through Sun Life (Canada)
Registered Retirement Savings Plan (RRSP) matching program through Canada Life, with employer matching contributions of up to 3% and a two-year vesting period (Canada)