Principal Trainer, Epic PB & Claims

BetterHealth

. Oversee enterprise end-user training and education for Epic billing and claims applications .

Posted 9/30/2026full-timeRemote • United StatesLead💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and delivering Epic training programs, including curriculum design and end-user education. Proficient in collaborating with stakeholders to enhance training effectiveness and ensure proficiency in Epic billing and claims applications.

Highest-signal resume keywords

Epic Application CertificationCurriculum Design ExperienceEnterprise Training ManagementRevenue Cycle ExperienceOutstanding Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Curriculum DesignTraining Program ManagementWorkflow DesignEpic Billing ApplicationsClaims ApplicationsTraining Environment MaintenancePost-Go-Live EducationTraining Completion MonitoringCredentialed Trainer DeploymentProblem Analysis

Soft Skills

Time ManagementOrganizational SkillsRelationship BuildingClear CommunicationPresentation Skills

Tools & Technologies

Epic Master Training EnvironmentTraining Materials Repository

Certifications & Qualifications

Epic Application CertificationPlanned Parenthood Credentialed Status

Industry Keywords

Revenue CycleHealthcare SystemsTraining and EducationPlanned ParenthoodRacial Inequity Awareness

About the role

Key responsibilities & impact

Oversee enterprise end-user training and education for Epic billing and claims applications
Collaborate with training and education staff to build and maintain the Epic master training environment
Manage curriculum design and delivery for Epic professional billing and claims applications
Collaborate with Professional Billing and Claims Application Managers and Analysts to validate and design workflows
Build and maintain the master training environment and reconcile training user accounts
Design and develop PB and Claims training curriculum based on Epic best practices and Planned Parenthood’s configuration
Manage the full PB and Claims end-user training program, including identifying and deploying credentialed trainers
Monitor training completion and ensure end users achieve proficiency in designated applications
Maintain the Epic training curriculum and materials repository
Develop post-go-live educational programs for credentialed trainers, superusers, and end users
Review new features and functionality to create updated training strategies
Report directly to the Epic Training Manager
Travel throughout and between facilities as required

Requirements

What you’ll need

Bachelor’s degree in Engineering, Computer Science, training and education, or related field; prior experience may be considered in lieu of a degree
Current certification or Planned Parenthood credentialed status in applicable Epic application(s)
Prior experience in a revenue cycle focused role or specialty
Prior enterprise training and education experience
Outstanding verbal communication and presentation skills
Established training management and curriculum design experience
Experience managing multiple teams of resources in a software implementation effort
Excellent time management and organizational skills
Ability to convey information clearly and concisely with project leadership and subject matter experts
Ability to gain trust and establish effective relationships with Epic counterparts
Ability to analyze information from various sources, determine problems’ causes, and develop corrective actions
Understanding of racial inequity’s role in society and its impact on healthcare systems and institutions
Must be able to travel throughout and between facilities
Ability to perform sedentary work and lift, carry, push, or pull up to 10 pounds occasionally
Preferred: prior Epic experience, especially Resolute Professional Billing
Preferred: experience designing and maintaining master training environments
Preferred: experience establishing Epic training programs and curricula end-to-end
Preferred: prior experience working with Planned Parenthood

Benefits

Comp & perks

Fully remote work arrangement
Exempt employment status
Travel required: 10%
Reasonable accommodations for individuals with disabilities