BetterHealth

Director

• Oversee the design, deployment, and maintenance of secure and scalable IT infrastructure and external integrations
• Ensure high availability, performance, and security across all systems
• Oversee enterprise cloud platforms and services, including Microsoft 365 and AWS
• Manage vendor relationships and licensing agreements
• Oversee provisioning and lifecycle management of hardware, software, and user access
• Establish and maintain business continuity, backup, and disaster recovery strategies
• Ensure timely and effective support for internal and external users
• Implement systems and tools that enhance employee productivity and security
• Coordinate system enhancements, product maintenance and support, upgrades, updates, and patches
• Collaborate with senior leadership to align IT strategy with organizational goals
• Evaluate, select, and implement internal tools and systems
• Drive automation and process improvement opportunities
• Develop technology roadmaps for infrastructure modernization, cloud services, cybersecurity, and end-user computing
• Evaluate emerging technologies, including artificial intelligence, automation platforms, and workflow optimization tools
• Lead, mentor, and develop information technology staff
• Develop team structure, performance goals, and professional development paths
• Foster accountability, continuous improvement, and service excellence
• Ensure compliance with HIPAA, PCI, and organizational data governance requirements
• Recommend, draft, and update IT standard operating procedures
• Support audits, risk management initiatives, cybersecurity insurance requirements, and incident response planning
• Manage the Infrastructure Manager, Integration Manager, and Service Desk Analyst roles

Director of Information Technology

Principal

• Oversee enterprise end-user training and education for Epic billing and claims applications
• Collaborate with training and education staff to build and maintain the Epic master training environment
• Manage curriculum design and delivery for Epic professional billing and claims applications
• Collaborate with Professional Billing and Claims Application Managers and Analysts to validate and design workflows
• Build and maintain the master training environment and reconcile training user accounts
• Design and develop PB and Claims training curriculum based on Epic best practices and Planned Parenthood’s configuration
• Manage the full PB and Claims end-user training program, including identifying and deploying credentialed trainers
• Monitor training completion and ensure end users achieve proficiency in designated applications
• Maintain the Epic training curriculum and materials repository
• Develop post-go-live educational programs for credentialed trainers, superusers, and end users
• Review new features and functionality to create updated training strategies
• Report directly to the Epic Training Manager
• Travel throughout and between facilities as required

Director of Information Technology

Principal Trainer, Epic PB & Claims