Client Support Specialist

BetterRX

. Handle 20–40 inbound support calls daily and tickets from hospices and pharmacies .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $21 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS client support and exceptional customer service, with strong problem-solving abilities and effective communication skills. Proficient in managing inbound and outbound client interactions while ensuring client satisfaction and retention.

Highest-signal resume keywords

SaaS Client Support ExperienceTroubleshooting And Problem SolvingExcellent Oral And Written CommunicationProficient With MS OfficePharmacy Technician License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingProblem SolvingClient SupportEPrescribing SetupKnowledge Center Contribution

Soft Skills

Relationship BuildingProfessionalismSelf-DrivenResourcefulnessOrganizational Skills

Tools & Technologies

MS OfficeKnowledge Center

Certifications & Qualifications

Pharmacy Technician License

Industry Keywords

Inbound Support CallsClient SatisfactionRetentionService ExcellenceCross-Functional Teams

About the role

Key responsibilities & impact

Handle 20–40 inbound support calls daily and tickets from hospices and pharmacies
Answer incoming support calls promptly with minimal calls going to voicemail
Place outbound calls to check on new users, answer questions, and offer brief training sessions
Assist physicians with ePrescribing setup
Assist Client Success Managers with ad hoc client requests
Assist the Sales team with hospice research and other projects
Contribute FAQs and tutorials to the client-facing Knowledge Center
Support the Head of Client Support and CX Team with meeting and exceeding team KPIs
Provide exceptional customer service
Work closely with clients and internal cross-functional teams to support client satisfaction, retention, and service excellence

Requirements

What you’ll need

Prior experience in SaaS client support or as a Pharmacy Technician
Proven success in troubleshooting and problem solving via phone
Ability to build relationships with various personality types while remaining professional and calm with difficult or upset clients
Self-driven and motivated to succeed and grow in a fast-paced, changing environment
Excellent oral and written communication skills; able to explain difficult concepts in simple terms
Resourceful and well organized to ensure meticulous follow-up
Quick learner in software environments
Proficient with MS Office (Word, Excel, PowerPoint)
Ability to work 100% remote in a quiet home office with reliable, high-speed Internet access
Ability to work Monday–Friday, a 9-hour shift between 8am–8pm Eastern Time, with a 1-hour lunch
Training schedule during the first month: Monday–Friday, 9am–6pm Eastern Time
Ability to work rotating weekends as needed
Ability to work holidays as needed
Ability to work on-call shifts when needed
Pharmacy Technician license preferred but not required

Benefits

Comp & perks

100% Remote Environment
Medical, Dental, Vision, Accidental
Company paid: Short Term Disability, Long Term Disability and Life Insurance
401k Match after 1 year of tenure (4%)
3 weeks of PTO
15 Holiday’s Paid Holidays
5 Wellness Days
Ability to travel for internal company retreats (twice annually)