BetterRX

Customer Support

• Handle 20–40 inbound support calls daily and tickets from hospices and pharmacies
• Answer incoming support calls promptly with minimal calls going to voicemail
• Place outbound calls to check on new users, answer questions, and offer brief training sessions
• Assist physicians with ePrescribing setup
• Assist Client Success Managers with ad hoc client requests
• Assist the Sales team with hospice research and other projects
• Contribute FAQs and tutorials to the client-facing Knowledge Center
• Support the Head of Client Support and CX Team with meeting and exceeding team KPIs
• Provide exceptional customer service
• Work closely with clients and internal cross-functional teams to support client satisfaction, retention, and service excellence

Explore Client Support Specialist at BetterRX. Review requirements and application details.

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Client Support Specialist