Controls Engineer II, Customer Support

BEUMER Group

. Support BEUMER’s installed systems within the Customer Support division .

Posted 10/30/2026full-timeRemote • Somerset • New Jersey • United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Controls Engineering with a strong focus on PLC Programming, particularly Siemens (TIA Portal), and advanced troubleshooting methodologies. Capable of interpreting electrical schematics and providing technical support in fast-paced, customer-focused environments.

Highest-signal resume keywords

PLC ProgrammingSiemens TIA PortalControls EngineeringRoot Cause AnalysisElectrical Schematics Interpretation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Controls EngineeringPLC ProgrammingTroubleshooting MethodologiesElectrical Design InterpretationSystem OptimizationMachine Control ConceptsService Documentation MaintenanceSystem Testing and ValidationComputer-Based Diagnostic ToolsCustomer Support

Soft Skills

Problem-SolvingCollaborationTime ManagementAttention to DetailCustomer-Focused Mindset

Tools & Technologies

Siemens TIA PortalAllen-Bradley PLCsI/O Network TroubleshootingService Tracking ToolsControl System Solutions

Industry Keywords

Customer SupportPreventive MaintenanceCorrective MaintenanceSystem UpgradesContinuous Improvement

About the role

Key responsibilities & impact

Support BEUMER’s installed systems within the Customer Support division
Translate customer operational needs into effective control system solutions for existing installations
Troubleshoot, maintain, and enhance machine control systems for BEUMER sorters using standard BEUMER control code
Diagnose and resolve PLC, controls, and system-level issues in live operational environments
Support corrective maintenance, preventive maintenance, and system optimization
Interpret electrical design drawings and specifications for troubleshooting and modifications
Collaborate with Electrical Engineering on I/O network troubleshooting, updates, and system improvements
Partner with software developers and cross-functional teams to resolve system issues and implement enhancements
Participate in system testing, validation, and updates remotely and on-site
Prepare and maintain service documentation, including as-built updates and change logs
Support commissioning, retrofits, and system upgrades at customer sites
Assist with modernization and continuous improvement initiatives
Provide technical support and guidance to Field Service Technicians and customers
Contribute to root cause analysis and implement corrective actions
Support special projects and other assigned duties

Requirements

What you’ll need

Bachelor’s degree in Controls Engineering, Electrical Engineering, or related field (or equivalent experience)
Minimum 5 years of relevant experience in controls engineering, preferably within service or support environments
Advanced machine control concepts and troubleshooting methodologies
Strong understanding of PLC programming, especially Siemens (TIA Portal)
Experience with Allen-Bradley PLCs is a plus
Ability to read and interpret electrical schematics and system documentation
Ability to evaluate and resolve controls-related issues independently in time-sensitive environments
Strong problem-solving skills with a focus on root cause analysis and long-term solutions
Ability to quickly adapt to new control platforms and evolving technologies
Experience using computer-based tools for diagnostics, programming, and service tracking
Strong collaboration skills with cross-functional teams and customer stakeholders
Ability to manage multiple priorities in a fast-paced, customer-focused environment
Excellent time management and attention to detail
Strong verbal and written communication skills
Customer-focused mindset with a commitment to service excellence
Professional, positive, and proactive attitude
Willingness and ability to travel to customer sites as needed, typically up to 25%

Benefits

Comp & perks

Medical and dental premiums covered 100% for employee and eligible dependents
401(k) with generous match
Life insurance
Long-term disability insurance
Vision insurance
Accident insurance
Critical illness insurance
Generous paid time off
Paid company holidays
Additional flex days
Performance-based bonus eligibility through the Target Agreement Plan
Per diem eligibility for qualified travel expenses