Enterprise Customer Success Manager

BeyondTrust

. Agree measurable business outcomes and success criteria with each customer; baseline them, track progress, and report evidence of value delivered .

Posted 11/9/2026full-timeRemote • Canada, United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise customer accounts, driving product adoption, and delivering measurable business outcomes. Proficient in building success plans, leading executive reviews, and coordinating cross-functional teams to enhance customer value and satisfaction.

Highest-signal resume keywords

Customer Success ManagementAccount Health MonitoringSuccess Plan DevelopmentStakeholder EngagementEscalation Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product AdoptionHealth ScoringUsage Data AnalysisRisk MitigationCustomer ROI Case Building

Soft Skills

Excellent CommunicationProactive Problem SolvingCross-Functional Collaboration

Tools & Technologies

SalesforceGainsightMicrosoft Office

Industry Keywords

CybersecurityPrivileged Access ManagementIdentity SecurityCustomer JourneyCustomer Feedback

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Agree measurable business outcomes and success criteria with each customer; baseline them, track progress, and report evidence of value delivered
Build and run outcome-based success plans for every account, covering each stage of the customer journey with clear milestones and owners
Drive adoption of purchased capabilities using usage data to identify unrealised value and improve product use
Own account health, monitor usage, sentiment, engagement and delivery signals, and manage remediation plans
Lead executive success reviews covering outcomes, usage, risk and roadmap fit, and build customer ROI cases
Share account health, risk and value insights with Sales and Renewals to support renewal and expansion conversations
Lead cross-functional responses to escalated customer issues and manage executive-level escalations to resolution
Coordinate with Services, Education, Technical Account Management, Support, Solution Engineers, Sales and Renewals
Surface customer feedback and feature requests to Product and develop referenceable customers and case studies
Maintain strong knowledge of BeyondTrust solutions to guide successful adoption, value realization and outcomes

Requirements

What you’ll need

2+ years in customer success, technical account management or a similar post-sale role, managing enterprise customers
Track record of driving product adoption and demonstrating measurable customer outcomes
Experience building and running success plans and using health scoring and usage data to identify and mitigate account risk
Experience leading success reviews and building credibility with senior stakeholders
Experience managing escalations and de-escalating customer concerns, driving cross-functional actions through to resolution
Ability to manage a portfolio of strategic accounts and prioritise effectively in a fast-paced environment
Excellent written and verbal communication, including translating technical detail into business value
Proactive approach: anticipating risk and acting before issues escalate
Cybersecurity experience, ideally privileged access management or identity security, and knowledge of BeyondTrust products (nice to have)
Background in customer success, technical customer success, technical presales, technical account management or professional services (nice to have)
Awareness of cybersecurity and software trends (nice to have)
Experience with Salesforce, Gainsight and Microsoft Office (nice to have)

Benefits

Comp & perks

Culture of flexibility, trust, and continual learning
Growth recognition and opportunities for continual learning
Diversity and inclusion values
Employee care and support