Professional Liability Claims Manager

biBerk Business Insurance

. Direct the handling of complex and high-exposure professional liability claims, including E&O, miscellaneous professional liability, and related management liability matters .

Posted 9/18/2026full-timeRemote • United StatesSeniorLead💰 $170,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in managing complex professional liability claims, including E&O, with a strong focus on coverage analysis, litigation management, and team leadership. Proven ability to develop claims professionals and ensure compliance with regulatory standards while achieving operational performance objectives.

Highest-signal resume keywords

Professional Liability Claims ManagementCoverage Analysis and Policy InterpretationLitigation Strategy and Budget ManagementLeadership and Personnel DevelopmentClaims Performance Analysis and Process Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingCoverage EvaluationLitigation ManagementReserve ManagementClaims Inventory ManagementFinancial ForecastingClaims Trend AnalysisRegulatory ComplianceNegotiationDecision-Making

Soft Skills

Written CommunicationVerbal CommunicationOrganizational SkillsProject ManagementMentoring

Certifications & Qualifications

CPCURPLUAICARMSCLA

Industry Keywords

Errors and Omissions (E&O)Professional LiabilityInsurance ClaimsLitigated ClaimsClaims ResolutionMediationsSettlement ConferencesClaims Talent DevelopmentArchitects and Engineers E&OLawyers Professional Liability

About the role

Key responsibilities & impact

Direct the handling of complex and high-exposure professional liability claims, including E&O, miscellaneous professional liability, and related management liability matters
Evaluate coverage, liability, damages, and exposure issues in accordance with policy terms and applicable law
Establish and maintain accurate claim reserves based on evolving claim facts and exposure analysis
Oversee investigation strategies and ensure timely claim resolution
Manage litigation involving insured professionals, including monitoring defense counsel performance, litigation strategy, and legal spend
Review and approve significant coverage positions, settlement recommendations, and reserve changes within delegated authority
Provide guidance regarding complex coverage issues, reservation of rights positions, and coverage determinations
Participate in mediations, settlement conferences, and other dispute resolution proceedings as necessary
Lead, mentor, and develop claims professionals handling professional liability claims
Conduct file reviews to ensure technical excellence, regulatory compliance, and adherence to company best practices
Establish performance expectations and support employee development through coaching and training
Assist in recruiting, onboarding, and retaining high-performing claims talent
Manage claims inventory to achieve operational performance objectives
Monitor reserve adequacy and contribute to financial forecasting activities
Analyze claim trends and performance metrics and recommend process improvements
Ensure compliance with company authority guidelines and reporting requirements
Develop productive relationships with insureds, brokers, defense counsel, and internal business partners
Provide effective reporting to senior management regarding significant claim activity
Partner with underwriting to identify emerging claim trends and loss drivers

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and relevant experience
Minimum 10 years of commercial insurance claims experience
Minimum 5 years of direct experience handling Professional Liability and/or Errors & Omissions (E&O) claims
Demonstrated experience managing complex, litigated, and high-severity claims
Strong understanding of insurance coverage analysis and policy interpretation
Experience managing outside counsel and litigation budgets
Proven leadership experience, including supervision, mentoring, or management of claims personnel
Excellent written and verbal communication skills
Strong negotiation, analytical, and decision-making abilities
Effective leadership and personnel development capabilities
Strong organizational and project management skills
Preferred: 15+ years of claims experience
Preferred: Prior management experience leading a professional liability claims unit or team
Preferred: Experience with Architects & Engineers, Insurance Agents E&O, Lawyers Professional Liability, Accountants Professional Liability, Technology E&O, or Miscellaneous Professional Liability programs
Preferred: Professional designations such as CPCU, RPLU, AIC, ARM, SCLA, or equivalent
Preferred: Juris Doctor (J.D.) degree

Benefits

Comp & perks

Medical (PPO/HDHP), vision, disability, and life insurance
Enhanced dental plan with orthodontia coverage in addition to a standard plan
Generous PTO plan for all benefit-time eligible employees
Paid company holidays and 4 floating holidays
Paid parental leave
Employee Retirement Savings Plan/401(k) with company match and immediate vesting
Education Assistance Program offering 100% upfront tuition reimbursement after 6 months of service for approved degree programs
Service Recognition Program providing a monetary award toward a vacation every 5 years of employment
Wellness Initiatives including Fitness Center and Weight Watchers Reimbursement programs
Voluntary benefits including accident, critical illness, and hospital indemnity
Employee discount and rewards program on travel, tickets, electronics, home, and more