biBerk Business Insurance

Insurance

• Field inbound calls from small business owners seeking insurance
• Make outbound calls to leads who applied for business insurance through the website
• Articulate THREE’s benefits to potential customers and close sales
• Educate leads about business risks and how THREE can address them
• Tailor the sales approach to each customer’s needs and motivations
• Challenge misconceptions and overcome objections professionally and confidently
• Collaborate with the Underwriting team to collect documentation for underwriting decisions
• Meet or exceed monthly sales quotas set by Sales Leadership
• Maintain consistent availability for assigned shifts and adhere reliably to the agreed-upon schedule

Insurance Advisor

Engineering Manager

• Lead and oversee software engineering operations across 12–15 delivery teams
• Establish clear goals, metrics, and delivery expectations while empowering teams to operate effectively and autonomously
• Own delivery outcomes across multiple initiatives, ensuring predictable execution, high quality, effective risk management, and alignment with business priorities and roadmap
• Provide architectural and technical leadership, guiding design decisions, managing technical debt, and ensuring alignment with enterprise architecture, security standards, and long-term platform strategy
• Mentor, coach, and develop senior engineers, technical leads, and people managers
• Build strong leadership pipelines and succession plans
• Partner with business leaders and product teams to translate business strategy into executable technology roadmaps and measurable outcomes
• Drive continuous improvement across engineering practices, delivery processes, and team culture using Scrum, Kanban, DevOps, and Lean principles
• Improve quality, velocity, and reliability

Senior Software Development Manager

Account Manager

• Build and maintain productive relationships with assigned agencies and producers
• Understand each agency’s book, opportunities, challenges, and potential with THREE
• Develop and execute a territory strategy to achieve or exceed production targets
• Identify opportunities within the assigned book and initiate sales conversations
• Maintain a disciplined sales cadence through agency check-ins, onboarding conversations, business reviews, and activation efforts
• Generate strong, qualified submission activity
• Follow up on submissions and move opportunities through the sales pipeline from quotes to binds
• Analyze territory performance across the funnel and adjust sales strategies
• Use CRM, pipeline, submission, conversion, and production data to prioritize agencies and opportunities
• Analyze wins, losses, and production friction
• Capture competitive, product, underwriting, and agency feedback
• Partner with Underwriting while maintaining ownership of the sales relationship
• Execute team and department initiatives within assigned agencies
• Meet or exceed assigned production goals

Retail Account Manager – Commercial Property, Casualty

Actuary

• Lead regulatory rate filings and system rate implementations for commercial lines
• Lead the current-state filings capability and execute a long-term filings transformation roadmap
• Partner across Pricing, Product, Technology, and the Department of Insurance
• Improve efficiency, quality, and regulatory responsiveness
• Identify opportunities to use automation, artificial intelligence, and modern analytical tools
• Establish peer-review and governance practices and resolve process gaps
• Represent THREE with regulators, auditors, and external partners as needed
• Contribute to rate indications, reserving analyses, profitability studies, and other actuarial projects across BOP, Umbrella, Workers' Compensation, and Commercial Auto
• Support diverse products including liquor liability and catastrophe-exposed perils
• Develop and implement improved methods and processes to enhance team effectiveness
• Present analyses and recommendations clearly to influence decisions across all levels
• Partner with underwriting and product teams
• Serve as a technical resource in the development and testing of rating and policy administration systems

Senior Actuarial Analyst

• Lead work on one or more state filings initiatives
• Mentor, coach, and train filing analysts
• Research and analyze product compliance with state insurance laws and provide guidance to management
• Conduct filing activity in SERFF
• Respond to regulatory objections and communicate with state insurance departments
• Inform Product and Underwriting teams of changes in forms and other compliance issues
• Collaborate with Compliance teams to keep customer assessments and surcharges current across systems
• Oversee annual compliance filings, including GA Schedule Mod, and ensure completion in SERFF
• Coordinate workers’ compensation updates stemming from bureau or NCCI filing changes
• Track ISO changes for Businessowners policies and coordinate implementation
• Perform quality control checks
• Manage California Public Utilities Commission filings and establish WC Bureau accounts as needed
• Perform other related duties as assigned

Team Lead – State Filings, Property and Casualty Insurance

Representative

• Conduct research, analysis, and provide guidance on product compliance with state insurance laws to management.
• Conduct filing activity in SERFF.
• Respond to regulatory objections by communicating with state insurance departments and providing required follow-ups.
• Inform Product and Underwriting teams of changes in forms and other compliance issues that impact product offerings.
• Collaborate with Compliance teams to ensure customer assessments and surcharges remain current across systems.
• Oversee annual compliance filings, such as GA Schedule Mod, and ensure completion in SERFF.
• Coordinate with Product and/or Underwriting teams on workers’ compensation updates stemming from bureau or NCCI filing changes.
• Track ISO changes for Businessowners policies and coordinate implementation upon product owner approval.
• Perform quality control checks.
• Manage filings related to the California Public Utilities Commission and establish WC Bureau accounts as needed.
• Perform other related duties as assigned.

Senior State Filings Representative

Compliance

• Monitor and enforce compliance with workers' compensation statutes, regulations, and internal procedures
• Review and analyze claim filings from insurance carriers and self-insured entities for timely and accurate submissions
• Identify and address discrepancies or non-compliance issues, including initiating corrective actions or fines
• Collaborate with IT or vendor teams on system enhancements related to compliance tracking
• Provide input on system requirements for workers' compensation claims handling platforms
• Support audit and compliance education initiatives
• Stay current with changes in workers’ compensation laws and regulations
• Develop and deliver claims compliance training and educational materials for claims staff
• Coordinate and facilitate state-specific regulatory training with internal and external stakeholders
• Review and validate workers' compensation claims systems and workflows for current, compliant data elements, forms, notices, and calculations

Claims Compliance Analyst – Workers' Compensation

Claims Specialist

• Directly handle business owner liability claims
• Manage an active desk of general liability property damage claims under business owner policies
• Analyze coverage issues under Business Owners Coverage Form, Excess and Umbrella Coverage Form, Garagekeepers, Hired/Non-owned Auto, Auto Services, and other standard industry forms
• Analyze, investigate, and evaluate new loss notices and claim tenders
• Handle litigated claims and coordinate and strategize with defense counsel
• Analyze and position claims under applicable coverage
• Collaborate on setting appropriate claim reserves
• Exercise good judgment in managing ALAE during claims investigation
• Document claim files according to established guidelines
• Draft coverage letters
• Evaluate claims and communicate frequently with attorneys and various parties

Senior Commercial General Liability Claims Representative – Property Damage

Associate

• Answer calls in a timely, positive manner and provide exceptional customer service
• Receive inbound calls from claimants, attorneys, vendors, brokers, Third Party Administrators, and agents regarding claims
• Make outbound calls to policyholders, claimants, and adjustors to obtain additional claim-submission information
• Receive and record potential claims by phone and email
• Research requested information and provide accurate, detailed responses based on protocol
• Complete call notes and reports and update Claims’ Systems with comments, inquiries, complaints, and actions taken
• Route calls to team members and departments when necessary
• Escalate customer concerns as needed
• Work the available 8:00 AM–4:30 PM CST shift

Claims Intake Associate

QA Engineer

• Lead sprint-level test planning, execution, and release readiness for an assigned scrum or product team
• Facilitate early test design with BAs and POs, translating acceptance criteria into Gherkin scenarios and test coverage
• Ensure test cases and validation plans are complete, reviewed, and aligned to delivery scope before development completes
• Coordinate manual and automated testing across UI, API, integration, and end-to-end flows
• Triage, document, and drive defects to resolution with reproduction steps and impact analysis
• Collaborate with automation engineers to prioritize automation opportunities and ensure stable CI execution
• Provide status reporting on test progress, coverage, risks, and blockers to QA leadership and cross-functional stakeholders
• Mentor QA engineers on test design, domain knowledge, and defect investigation
• Contribute to continuous improvement in QA processes, standards, and team operational hygiene

QA Team Lead

• Evaluate and resolve all components of first- and third-party commercial auto claims
• Direct commercial automobile claim loss investigations and adjusting from a remote office setting
• Investigate BI/UM/UIM losses using Independent Adjusters and other internal/external resources
• Identify coverage issues and complete coverage analysis
• Evaluate and value injuries and damages
• Handle moderate to severe injury claims, including soft-tissue injuries, fractures, disc herniations, joint dislocations, short-term hospitalizations, and outpatient surgeries
• Handle attorney-represented claimants
• Analyze and respond to Time Limited Policy Demands
• Work with physicians/therapists, attorneys, accountants, medical billing audit firms, accident reconstructionists, biomechanical engineers, and forensic accountants
• Maintain claim files according to established best claim practice guidelines

Commercial Auto Claims Representative – Pre-Suit Bodily Injury

Manager

• Direct the handling of complex and high-exposure professional liability claims, including E&O, miscellaneous professional liability, and related management liability matters
• Evaluate coverage, liability, damages, and exposure issues in accordance with policy terms and applicable law
• Establish and maintain accurate claim reserves based on evolving claim facts and exposure analysis
• Oversee investigation strategies and ensure timely claim resolution
• Manage litigation involving insured professionals, including monitoring defense counsel performance, litigation strategy, and legal spend
• Review and approve significant coverage positions, settlement recommendations, and reserve changes within delegated authority
• Provide guidance regarding complex coverage issues, reservation of rights positions, and coverage determinations
• Participate in mediations, settlement conferences, and other dispute resolution proceedings as necessary
• Lead, mentor, and develop claims professionals handling professional liability claims
• Conduct file reviews to ensure technical excellence, regulatory compliance, and adherence to company best practices
• Establish performance expectations and support employee development through coaching and training
• Assist in recruiting, onboarding, and retaining high-performing claims talent
• Manage claims inventory to achieve operational performance objectives
• Monitor reserve adequacy and contribute to financial forecasting activities
• Analyze claim trends and performance metrics and recommend process improvements
• Ensure compliance with company authority guidelines and reporting requirements
• Develop productive relationships with insureds, brokers, defense counsel, and internal business partners
• Provide effective reporting to senior management regarding significant claim activity
• Partner with underwriting to identify emerging claim trends and loss drivers