Director of Customer Success

Bidease

. Hire, oversee, and support a team of Customer Success Managers .

Posted 11/3/2026full-timeRemote • ChinaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client success management, team leadership, and performance optimization within the advertising technology sector. Proficient in developing strategies that enhance client engagement, drive revenue growth, and improve retention metrics.

Highest-signal resume keywords

Customer Success ManagementDSP/Programmatic ExperiencePeople ManagementClient Engagement StrategiesData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Success ManagementDSP StrategyPerformance OptimizationRevenue Growth AnalysisKPI MonitoringProcess ImprovementData InterpretationPresentation DevelopmentRelationship ManagementOnboarding Processes

Soft Skills

Excellent CommunicationOrganizational SkillsTime ManagementMentoringAdaptability

Tools & Technologies

Bidease PlatformSlackEmail CommunicationData-Driven Storytelling

Industry Keywords

Advertising TechnologyProgrammatic AdvertisingClient RetentionAccount ManagementDigital Environment

About the role

Key responsibilities & impact

Hire, oversee, and support a team of Customer Success Managers
Provide the team with tools, processes, and strategies to drive client success and maximize revenue
Improve team performance, optimize client engagement, and scale business growth through relationship management, performance optimization, and process improvements
Grow current revenue alongside the sales and AdOps teams by communicating with clients to identify and meet business objectives
Ensure client success as they adopt Bidease’s platform
Train clients on Bidease usage, DSP strategy, and optimization
Manage top-tier clients as a dedicated CSM
Work closely with AdOps and sales teams to drive revenue and enhance client campaign performance
Assist in hiring and onboarding new CSMs
Mentor CSMs and support their ongoing skill development
Guide CSM communication with clients through emails, Slack messages, presentations, and calls
Monitor account health metrics including revenue growth, KPI, and margin, and address risks to improve retention and expansion within the Chinese book of business
Support preparation for and participation in high-priority client meetings, including Test Wrap-ups, QBRs, and ABRs
Develop and implement scalable processes to improve client engagement and retention
Refine presentation templates, best practices, and data-driven storytelling
Lead performance reviews with the CSM team
Foster knowledge sharing and ongoing skill development

Requirements

What you’ll need

Experience in advertising technology or a related field
6+ years of experience in a DSP/programmatic work environment
3+ years of experience with people management
Ability to adapt quickly to a rapidly changing technology environment
Ability to thrive in a fast-paced, digital environment
Excellent written and verbal communication, organizational, & time management skills
A passion for achieving higher levels of growth and development with Bidease
Ability to assist, manage, and abide by clients’ needs and work with complaints in a concise and respectful manner
Comfortable working with multiple clients and accounts at a time across a diverse set of industries
Ability to analyze and interpret significant amounts of data
Ability to speak, read, and write in English fluently