Bidease

Customer Success Manager

• Hire, oversee, and support a team of Customer Success Managers
• Provide the team with tools, processes, and strategies to drive client success and maximize revenue
• Improve team performance, optimize client engagement, and scale business growth through relationship management, performance optimization, and process improvements
• Grow current revenue alongside the sales and AdOps teams by communicating with clients to identify and meet business objectives
• Ensure client success as they adopt Bidease’s platform
• Train clients on Bidease usage, DSP strategy, and optimization
• Manage top-tier clients as a dedicated CSM
• Work closely with AdOps and sales teams to drive revenue and enhance client campaign performance
• Assist in hiring and onboarding new CSMs
• Mentor CSMs and support their ongoing skill development
• Guide CSM communication with clients through emails, Slack messages, presentations, and calls
• Monitor account health metrics including revenue growth, KPI, and margin, and address risks to improve retention and expansion within the Chinese book of business
• Support preparation for and participation in high-priority client meetings, including Test Wrap-ups, QBRs, and ABRs
• Develop and implement scalable processes to improve client engagement and retention
• Refine presentation templates, best practices, and data-driven storytelling
• Lead performance reviews with the CSM team
• Foster knowledge sharing and ongoing skill development

Explore Director of Customer Success at Bidease. Review requirements and application details.

Open roles

Director of Customer Success