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Biffa

Customer Reporting Manager

Biffa

. Lead and develop a team of four Customer Reporting Analysts .

Posted 11/11/2026full-timeHigh Wycombe • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading teams and driving reporting innovation through Power BI, while ensuring data accuracy and delivering actionable insights. Strong stakeholder management and organizational skills are essential for managing priorities and enhancing reporting capabilities.

Highest-signal resume keywords
Team ManagementPower BI Dashboard CreationData AnalysisStakeholder ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisPower BIAdvanced ExcelData Model ManagementReporting StandardsData Quality AssuranceReporting InnovationProcess ImprovementCustomer InsightsGovernance
Soft Skills
Organizational SkillsProactive ApproachCollaborationOwnershipCommunication
Tools & Technologies
Microsoft OfficePower BI
Certifications & Qualifications
Full UK Driving Licence
Industry Keywords
Customer ReportingStakeholder RelationshipsCommercial AwarenessData AccuracyContinuous Improvement

About the role

Key responsibilities & impact
  • Lead and develop a team of four Customer Reporting Analysts
  • Drive reporting innovation through Power BI dashboards, automation and process improvements
  • Own the customer reporting roadmap
  • Identify opportunities to enhance reporting capabilities and deliver greater customer value
  • Set reporting standards and governance
  • Ensure data accuracy, consistency and quality across customer reporting
  • Build stakeholder relationships across Commercial, Finance, Operations, IT and Business Intelligence
  • Manage reporting priorities and resources to achieve customer commitments, deadlines and SLAs
  • Provide advanced customer insights
  • Support complex reporting requests and act as an escalation point

Requirements

What you’ll need
  • Previous experience managing and developing a team in a fast-paced environment
  • Strong background in reporting, data analysis and interpreting large datasets
  • Hands-on experience creating Power BI dashboards and managing data models
  • Advanced Excel skills and confidence using Microsoft Office
  • Experience improving reporting processes, introducing efficiencies and driving continuous improvement
  • Strong stakeholder management skills
  • Commercial awareness and ability to translate complex data into meaningful, actionable insights
  • Excellent organisational skills and ability to manage competing priorities and deliver to deadlines
  • Proactive, collaborative approach with confidence to take ownership and drive change
  • Full UK driving licence
  • Comfortable with occasional UK travel, including overnight stays

Benefits

Comp & perks
  • Opportunity to lead a dedicated team
  • Opportunity to champion new technology and automation
  • Opportunity to influence business decisions
  • Opportunity to develop a more efficient, insightful and commercially focused reporting function
  • Diversity, equity and inclusion-focused culture