Account Manager

BIG HAPPY

. Serve as the main point of contact for brand and agency clients across all post-sale activities .

Posted 9/21/2026full-timeChicago • Illinois • United StatesJuniorMid-Level💰 $80,500 - $97,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing digital advertising campaigns from kickoff to reporting, with a strong understanding of the digital media ecosystem and collaboration among brands, agencies, and publishers. Proficient in translating campaign data into actionable insights and compelling narratives while ensuring exceptional client service.

Highest-signal resume keywords

Digital Advertising ExperienceCampaign ManagementClient ReportingMicrosoft Office ProficiencyThird-Party Measurement Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign ManagementDigital AdvertisingData AnalysisCreative ProductionClient Reporting

Soft Skills

Organizational SkillsPresentation SkillsCollaborationProblem-SolvingClient Service Orientation

Tools & Technologies

PowerPointExcelDV360XandrThe Trade Desk

Industry Keywords

Digital Media EcosystemProgrammatic MediaAd TechCampaign LifecycleThird-Party Verification

About the role

Key responsibilities & impact

Serve as the main point of contact for brand and agency clients across all post-sale activities
Lead campaign kickoff calls with media and creative agencies, align creative production with campaign objectives, brainstorm custom creative, review production timelines, and serve as a Big Happy subject matter expert
Gather campaign launch materials, including assets, brand guidelines, campaign messaging, third-party tracking, site lists, and block lists, and confirm accuracy for timely launch
Lead creative production with the creative team and liaise between clients and internal teams to bring client creative visions to life while aligning with Big Happy best practices
Monitor campaign performance and provide weekly client reporting, optimizing against client KPIs
Ensure campaign elements track accurately and flag discrepancies with PAS, Ops, and Tech teams
Build and present end-of-campaign reports with actionable learnings and recommendations to drive renewals or incremental growth
Partner closely with Sales, Strategy, Creative, Tech, and Ops to keep client deliverables, launches, and execution on track
Report to the Senior Account Manager

Requirements

What you’ll need

2-4 years of experience in digital advertising, ideally within an agency, publisher, or ad tech environment
Strong understanding of the digital media ecosystem and how brands, agencies, and publishers collaborate
Experience managing campaigns across the full lifecycle, from kickoff to reporting
Comfort working with third-party measurement and verification partners such as IAS, DoubleVerify, DCM, Lucid, or Nielsen, and ability to lead troubleshooting with third-party vendors
Proficiency in PowerPoint, Excel, and the broader Microsoft Office suite, with the ability to translate campaign data into clear insights and compelling client narratives
Familiarity with programmatic and managed service media environments; experience with platforms like DV360, Xandr, or The Trade Desk is a plus
Strong organizational skills and attention to detail
Excellent presentation skills, including public speaking, and the ability to navigate ambiguity during client conversations
Confidence engaging with senior leadership
A genuine commitment to white-glove client service — proactive, resourceful, and always looking to go the extra mile
A team-first mindset; this role depends on working closely and effectively across departments on a daily basis
A collaborative, solutions-oriented approach, with a genuine interest in refining processes to drive efficiency as the company grows
Ability to work in a friendly and respectful manner at all times with Big Happy employees, partners, and clients

Benefits

Comp & perks

Full-time position with a competitive base salary
Access to benefits, including Healthcare, Dental, and Vision
FSA/HSA matching program
Unlimited PTO — take what you need
Big Happy-provided laptop
Participation in Big Happy's stock program
Paid Parental Leave
Half Day Fridays (excluding Q4)
Team Happy camaraderie — celebrating wins, learning from challenges, and fostering continuous career growth
A workplace culture where you can be yourself, contribute meaningfully, and be valued for your impact