BIG HAPPY

Account Manager

• Lead campaign kick-off calls with media and creative agencies
• Ensure creative production aligns with campaign objectives and brainstorm custom creative, including Sunrises, AR, 3D, and Games
• Review production timelines and serve as a subject matter expert on Big Happy
• Gather campaign launch materials, including third-party tracking, site lists, and block lists, and confirm accuracy for timely launch
• Lead creative production with the Creative team and liaise between clients and internal teams
• Monitor campaign performance and provide weekly client reporting
• Optimize campaigns and show improvement week over week against client KPIs
• Ensure campaign elements are accurately tracking and flag discrepancies with Operations and Tech teams
• Build and present end-of-campaign reporting with actionable learnings and recommendations to drive client renewals
• Collaborate with Sales, Strategy, Creative, Tech, and Operations to deliver client work and ensure smooth campaign launch, execution, and completion

Senior Account Manager

Account Executive

• Proactive outreach and relationship-building with key brand and independent agency contacts
• Proactively pursue new business development, identifying creative entry points into target accounts and taking ownership of pipeline growth
• Own the full sales cycle from prospecting to closing, with support from leadership
• Develop a deep understanding of client needs and challenges to create tailored mobile media recommendations
• Contribute to building a rich pipeline through thoughtful prospecting and outreach strategies
• Collaborate with internal teams across design, client services, and business intelligence to ensure campaign success
• Maintain an organized and up-to-date pipeline and forecast
• Stay up to date on industry trends, client shifts, and new market opportunities
• Communicate learnings and client feedback to the Regional Sales Manager and leadership team
• Report to the Regional Sales Manager; posting also identifies the Head of Midwest Sales as a reporting contact

Revenue Operations

• Own day-to-day administration and hygiene of the CRM, ensuring data accuracy, consistent field usage, and clean pipeline records
• Build and enforce data governance standards across Sales and Marketing systems
• Build and maintain dashboards and reports on key revenue metrics, including pipeline, bookings, churn, win rates, and sales cycle length
• Track and report on company-wide KPIs, surfacing trends and flagging risks or opportunities to leadership
• Conduct ad hoc analysis to answer strategic business questions from Sales, Marketing, or Finance
• Partner with Sales leadership to identify process gaps and recommend improvements
• Monitor funnel health, including lead volume, conversion rates, deal velocity, and win rates, and help identify bottlenecks
• Provide data and analysis to support quota setting, territory design, and compensation modeling
• Act as a liaison between Sales, Marketing, Finance, and leadership to ensure aligned metrics and definitions
• Identify opportunities to automate manual reporting processes and improve data workflows
• Standardize recurring reporting for weekly, monthly, and quarterly business reviews
• Serve as connective tissue between Sales, Marketing, and leadership, owning CRM data integrity and building reporting on company and revenue metrics
• Report to the Sr. Manager, Business Operations

Senior Revenue Operations Analyst

• Serve as the main point of contact for brand and agency clients across all post-sale activities
• Lead campaign kickoff calls with media and creative agencies, align creative production with campaign objectives, brainstorm custom creative, review production timelines, and serve as a Big Happy subject matter expert
• Gather campaign launch materials, including assets, brand guidelines, campaign messaging, third-party tracking, site lists, and block lists, and confirm accuracy for timely launch
• Lead creative production with the creative team and liaise between clients and internal teams to bring client creative visions to life while aligning with Big Happy best practices
• Monitor campaign performance and provide weekly client reporting, optimizing against client KPIs
• Ensure campaign elements track accurately and flag discrepancies with PAS, Ops, and Tech teams
• Build and present end-of-campaign reports with actionable learnings and recommendations to drive renewals or incremental growth
• Partner closely with Sales, Strategy, Creative, Tech, and Ops to keep client deliverables, launches, and execution on track
• Report to the Senior Account Manager

• Serve as the core operational bridge for the VP of Partnerships, translating RMN strategy into daily execution and streamlining workflows
• Support RMN monetization leads, commercial partnership managers, and shopper marketing agency contacts as a trusted point of contact
• Partner with Sales and RMN co-selling teams to align programmatic offerings with retail supplier briefs
• Collaborate with Sales, Product, Marketing, and Client Services to align RMN data feedback with the technical product roadmap
• Build and roll out RMN-specific sales playbooks, offsite points of view, and closed-loop measurement case studies
• Lead training sessions for RMN sales forces on positioning and pitching Big Happy to brand advertisers
• Track, analyze, and report partnership revenue adoption, campaign performance, and Joint Business Plan milestones
• Position Big Happy as an offsite extension partner for RMNs using programmatic 3D DOOH and premium mobile environments
• Translate programmatic and creative capabilities into value propositions for brand shopper marketers
• Execute pilot frameworks and proof-of-concept campaigns to demonstrate ROAS and secure long-term exclusive agreements

Senior Account Manager

Account Executive

Senior Revenue Operations Analyst

Account Manager

Manager – Strategic Partnerships, RMN Development