Senior Manager, Key Accounts – Providers

Big Health

. Own and grow a portfolio of provider accounts after implementation and ordering .

Posted 10/13/2026full-timeRemote • United StatesSenior💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client success within the healthcare sector, focusing on provider engagement, utilization growth, and effective communication with stakeholders. Proficient in utilizing Salesforce and data analysis to drive strategic account planning and performance monitoring.

Highest-signal resume keywords

Healthcare Client SuccessAccount ManagementSalesforce ExperienceUtilization GrowthProvider Economics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningUtilization Data AnalysisFee-For-Service KnowledgeHCPCS/CPT FamiliarityCharge CaptureDenials ManagementRisk ManagementForecastingInvoicingPlaybook Development

Soft Skills

Disciplined OrganizationLeadershipMentoringCommunicationFollow-Through

Tools & Technologies

SalesforceLookerDashboards

Industry Keywords

Medical DeviceDiagnosticsDigital HealthPDTProvider GroupsClinical ChampionsRevenue CycleSleep MedicineBehavioral Health

About the role

Key responsibilities & impact

Own and grow a portfolio of provider accounts after implementation and ordering
Build account plans with order growth targets, risks, and next steps
Monitor account, site, provider, adoption, ordering, and activation performance
Create scaled coverage approaches for smaller practices, including group training, office hours, and practice-ready resources
Identify and develop expansion opportunities across sites, service lines, provider groups, and products
Create and improve playbooks for adoption, account health, retraining, and expansion
Diagnose and resolve workflow, staff turnover, reimbursement, billing, payer, and champion-related barriers
Build advocacy with executives, provider leaders, practice managers, and clinical champions
Lead ongoing education for new prescribers, sites, and practice staff
Coordinate escalations across Sales, PECT, Market Access, Clinical, Product, IT Implementation, and Legal
Partner with Sales on contract amendments, pricing, and forecasting
Provide executive-ready updates to senior leadership and customer sponsors
Maintain Salesforce as the source of truth and use dashboards to surface adoption, risk, and growth signals
Run QBRs and JOCs using order and activation data
Partner with Finance on account reporting, invoicing, forecasting, and invoice issue resolution

Requirements

What you’ll need

8+ years in healthcare client success, account management, or field roles
4+ years in a customer-facing account role at a med device, diagnostics, digital health, or PDT company where revenue depended on providers ordering
Track record of growing utilization or order volume across health systems and smaller practices or provider groups
Hands-on knowledge of fee-for-service, HCPCS/CPT, charge capture, and denials
Understanding of provider economics and reimbursement risk
Credibility with clinical, operational, IT, revenue cycle, and executive stakeholders
Ability to turn utilization data into an action plan and credible ROI story
Salesforce and Looker (or similar) experience
Disciplined organization, risk and issue management, and follow-through
Bachelor's degree required
Willingness to travel 30–40% for onsite provider engagement, training, and account reviews
Training, mentoring, leadership, or playbook-building experience preferred
Sleep medicine or behavioral health experience preferred
Clinical license is not required

Benefits

Comp & perks

Remote-first work arrangement
Role can be based anywhere in the US
Equal opportunity employer
Consideration of qualified applicants with criminal histories consistent with the San Francisco Fair Chance Ordinance