Big Health

Manager

• Set up the implementation function for future growth using evidence-based methodologies rooted in implementation science
• Develop and execute implementation strategies aligned with organizational goals and client expectations
• Oversee end-to-end implementation from Sales partnership through launch, stabilization, and handoff to Customer Success
• Scope, plan, execute, and provide post-implementation support for health system and provider clients
• Implement best practices and standardize processes while addressing each client’s unique needs
• Synthesize client and internal-team learnings to inform go-to-market and internal processes
• Develop and manage implementation of prescription digital treatments with providers while ensuring regulatory compliance
• Coordinate provider and practice workflows for prescribing, ordering, patient communication, activation, and billing
• Train providers and practice staff on ordering prescription digital treatments
• Monitor and optimize provider partnerships using data to define and measure success
• Resolve operational barriers during launch and stabilization; coordinate technical implementation and support with Solutions IT Engineering
• Partner with Customer Success on account-management handoff
• Lead cross-functional teams, identify and mitigate risks, and provide proactive solutions
• Partner with Sales, Customer Success, clinical, product, and patient support teams on partnerships and integrations
• Provide regular updates and reports to clients and senior management
• Coordinate with external vendors and partners as necessary
• Develop and maintain project plans, status reports, and post-implementation reviews
• Analyze project performance and prepare reports for senior management

Senior Manager, Provider Experience – Clinical Transformation