Senior Manager, Provider Experience – Clinical Transformation

Big Health

. Set up the implementation function for future growth using evidence-based methodologies rooted in implementation science .

Posted 9/15/2026full-timeRemote • United StatesSenior💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare implementation and operations, with a strong focus on managing complex projects and ensuring regulatory compliance. Proficient in developing and executing implementation strategies that align with organizational goals and client needs.

Highest-signal resume keywords

Healthcare Implementation ExperienceProject Management Software ProficiencyImplementation Science PrinciplesRegulatory Compliance KnowledgeCross-Functional Project Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation StrategiesProject PlanningBilling and Revenue Cycle OptimizationPayer Reimbursement Policy KnowledgeProcedure Coding (HCPCS/CPT)Data AnalysisPost-Implementation SupportTechnical Implementation CoordinationTraining Healthcare ProvidersClient Relationship Management

Soft Skills

Exceptional Communication SkillsOrganizational SkillsTime-Management SkillsInterpersonal SkillsProblem-Solving Skills

Tools & Technologies

Project Management ToolsSFTP File ExchangeHL7 Interfaces

Certifications & Qualifications

Master’s Degree PreferredLicensed Healthcare Provider Preferred

Industry Keywords

Healthcare OperationsDigital HealthBehavioral HealthImplementation ScienceClient SuccessCross-Functional TeamsHealth System IT

About the role

Key responsibilities & impact

Set up the implementation function for future growth using evidence-based methodologies rooted in implementation science
Develop and execute implementation strategies aligned with organizational goals and client expectations
Oversee end-to-end implementation from Sales partnership through launch, stabilization, and handoff to Customer Success
Scope, plan, execute, and provide post-implementation support for health system and provider clients
Implement best practices and standardize processes while addressing each client’s unique needs
Synthesize client and internal-team learnings to inform go-to-market and internal processes
Develop and manage implementation of prescription digital treatments with providers while ensuring regulatory compliance
Coordinate provider and practice workflows for prescribing, ordering, patient communication, activation, and billing
Train providers and practice staff on ordering prescription digital treatments
Monitor and optimize provider partnerships using data to define and measure success
Resolve operational barriers during launch and stabilization; coordinate technical implementation and support with Solutions IT Engineering
Partner with Customer Success on account-management handoff
Lead cross-functional teams, identify and mitigate risks, and provide proactive solutions
Partner with Sales, Customer Success, clinical, product, and patient support teams on partnerships and integrations
Provide regular updates and reports to clients and senior management
Coordinate with external vendors and partners as necessary
Develop and maintain project plans, status reports, and post-implementation reviews
Analyze project performance and prepare reports for senior management

Requirements

What you’ll need

7+ years of experience in healthcare implementation or operations, including hands-on practice or healthcare operations experience, with a proven track record of managing complex projects with organizations of all sizes
Degree(s) in business, project management, healthcare, public health or a related field
Master’s degree preferred
Former or currently licensed healthcare or behavioral health provider preferred
Experience implementing or optimizing billing and revenue cycle workflows across multiple software systems and organizational structures
Working knowledge of payer reimbursement policy, procedure coding (e.g., HCPCS/CPT), and appeals processes
Experience coordinating with health system IT, revenue cycle, and compliance teams to navigate technical and regulatory requirements, including HL7 interfaces, SFTP file exchange, and contract/compliance review
Strong understanding of and experience applying implementation science principles
Proven track record of leading complex, cross-functional projects
Excellent organizational and time-management skills
Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders
Proficiency in project management software and tools
Ability to handle multiple projects simultaneously and thrive in a fast-paced environment
Experience training healthcare providers on digital health or medical devices, or working in the regulated healthcare industry, is a plus
Sleep medicine or behavioral health experience preferred

Benefits

Comp & perks

Generous vacation policy
Professional development fund
Flexible working arrangements
Stock options
Equal opportunity employer
Consideration of qualified applicants with criminal histories consistent with the San Francisco Fair Chance Ordinance