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Customer Service Representative
Big League Movers. Respond to customer inquiries via phone, email, live chat, or messaging platforms .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service, particularly in billing and claims handling, while maintaining a professional and empathetic communication style. Proficient in using CRM systems to manage customer interactions and ensure accurate documentation.
Highest-signal resume keywords
Customer Service ExperienceBilling And Claims HandlingCRM Tools ExperienceProblem-Solving SkillsVerbal And Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing HandlingClaims ResolutionOrder Status ManagementInvoice ClarificationDocumentation Accuracy
Soft Skills
EmpathyAttention To DetailProfessionalismResourcefulnessProactive Mindset
Tools & Technologies
CRM SystemsZendeskFreshdeskHubSpot
Industry Keywords
Customer InquiriesService IssuesClaims CasesSOPsCustomer Satisfaction
About the role
Key responsibilities & impact- Respond to customer inquiries via phone, email, live chat, or messaging platforms
- Assist with order status, product information, billing concerns, and claims-related inquiries
- Maintain accurate records of interactions and follow up to ensure customer satisfaction
- Handle billing inquiries, invoice clarifications, and payment follow-ups
- Resolve customer complaints related to service issues, damages, or claims
- Coordinate with internal teams to ensure timely resolution of claims cases
- Ensure accurate documentation and tracking of billing and claims interactions
- Identify issues, troubleshoot problems, and escalate when necessary
- Proactively resolve customer concerns using sound judgment and empathy
- Deliver solutions aligned with company policies while maintaining a positive experience
- Use CRM systems to log interactions, track issues, and update records
- Maintain knowledge of products, services, and policies
- Follow SOPs and contribute to improving internal documentation
Requirements
What you’ll need- At least 1 year of customer service experience
- Billing and/or Claims handling experience strongly preferred
- Excellent verbal and written English communication skills
- Experience with CRM/support tools such as Zendesk, Freshdesk, or HubSpot
- Strong problem-solving skills and attention to detail
- Ability to remain calm under pressure and handle customer concerns professionally
- Friendly, empathetic, and professional communication style
- Tech-savvy and quick to learn new tools
- Self-driven and proactive mindset
- Commitment to long-term growth and stability
- Experience handling billing disputes, payment follow-ups, or claims resolution is a strong advantage
- Ability to manage sensitive customer situations with professionalism and accuracy
- Strong communication skills across internal teams and customers
- Resourceful, solution-oriented, and highly accountable
- Growth-minded and motivated to build a long-term career
Benefits
Comp & perks- Long-term career growth opportunity
- Clear growth path and scalable compensation
- Supportive, stable work environment
- Training and development
- Continuous learning
- Onboarding support
- Ongoing guidance