BigID

Operations

• Build and own automation and integrations across AWS, GCP, Okta Workflows, Workato, REST APIs, webhooks, Salesforce-related systems, and other IT processes
• Define infrastructure as code with Terraform and deploy through GitLab CI/CD
• Own the Claude rollout, connectors, Claude Tag in Slack, MCP servers, and other AI tools such as Gemini and Copilot
• Review AI connectors for security and access scope and support internal agents
• Administer Okta and Auth0, including Auth0 Actions, SCIM, MFA, device trust, and joiner, mover, and leaver processes
• Connect Okta to access governance tools such as Entitle or Lumos
• Manage DNS, PKI, WAF, rate limiting, Cloudflare, SPF, DKIM, and DMARC
• Support CloudFront sites, coordinate hosting changes with web agencies, and assist security investigations
• Own Google Workspace, Jira, JSM, Confluence, Slack, and GitLab while collaborating with wider SaaS-stack owners
• Handle Tier 2 and Tier 3 service desk escalations, troubleshoot Windows and macOS endpoints, and manage vendor support cases
• Support device-based access policies with the Iru Kandji and Intune team
• Write runbooks, architecture notes, handoff documents, and process documentation
• Maintain accurate hardware, software, and resource inventories
• Manage IT vendor and contractor relationships
• Improve infrastructure and processes for scalability, reliability, and security
• Serve as the North American contact for urgent requests, escalations, and production incidents when the Tel Aviv IT team is offline
• Report to the VP of IT as an individual contributor

Explore Senior IT Operations Engineer at BigID. Review requirements and application details.