Senior Customer Success Manager

BigID

. Own a portfolio of 10–15 large enterprise accounts as a trusted advisor to CISOs, privacy officers, and data and governance leaders .

Posted 11/10/2026full-timeRemote • United StatesSenior💰 $130,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing large enterprise accounts and driving customer success through strategic engagement and risk management. Proficient in data security, privacy, and governance, with a strong ability to align solutions with customer business goals.

Highest-signal resume keywords

Customer Success ManagementData Security ExpertiseMulti-Cloud EnvironmentsExecutive Relationship BuildingAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessTechnical Account ManagementData GovernanceRisk ManagementData DiscoveryData ClassificationAI GovernanceRenewals ManagementAdoption StrategiesHealth Checks

Soft Skills

Independent JudgmentCommunication SkillsPresentation SkillsCollaboration

Tools & Technologies

AWSAzureGCPSaaSOn-Prem Data Environments

Certifications & Qualifications

CIPPCIPMCISSPDSPMDLP

Industry Keywords

CybersecurityPrivacyData SecurityEnterprise AccountsHigh-Growth Environment

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud Platform

About the role

Key responsibilities & impact

Own a portfolio of 10–15 large enterprise accounts as a trusted advisor to CISOs, privacy officers, and data and governance leaders
Build and run success plans tied to customer business goals
Develop standardized engagement models and playbooks
Run onboarding, adoption programs, health checks, and QBRs/EBRs from practitioners through executives
Track usage, executive dashboards, and health indicators to identify churn signals
Build and run mitigation plans for at-risk accounts
Partner with Sales on renewals, cross-sell, and upsell
Align BigID capabilities—data discovery, classification, privacy, security, and AI governance—with customer priorities
Orchestrate Support, Professional Services, Product, and Engineering to resolve blockers and deliver outcomes
Bring customer feedback and product needs to Product and Engineering
Keep customers informed about upcoming releases and enhancements
Establish executive-level relationships and achieve customer success milestones
Track customer health and review it regularly with leadership
Build a qualified expansion pipeline with Sales

Requirements

What you’ll need

5+ years in Customer Success, Technical Account Management, or consulting, including 2+ years managing large enterprise accounts
Background in data security, privacy, data governance, or cybersecurity, as a customer or a vendor
Working knowledge of multi-cloud (AWS, Azure, GCP), on-prem, and SaaS data environments, and of structured and unstructured data
A record of driving adoption and managing risk to deliver renewals and expansion
Comfort presenting to a CISO and running an executive business review
Strong analytical and problem-solving skills in complex data environments
Based in the West/Central US
Bachelor’s degree or equivalent experience
Must be able to exercise independent judgment with little or no oversight
DSPM, DLP, or AI governance experience
Understanding of recurring-revenue value drivers
CIPP, CIPM, CISSP, or cloud certifications
Experience in a high-growth, scale-up environment
BigID is an E-Verify Participant

Benefits

Comp & perks

Equity participation, so everyone shares in our success
Flexible work arrangements
Medical, dental, and vision coverage
401(k) participation from Day 1
Flexible PTO / holidays / parental leave
Knowledge training and career development tracks