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BigID

Staff Client Support Engineer

BigID

. Serve as the escalation point for complex, high-impact production issues affecting BigID enterprise customers .

Posted 11/6/2026full-timeRemote • United StatesLead💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong troubleshooting skills on complex software systems, with hands-on experience in Linux management, cloud platforms, and container orchestration. Capable of effectively communicating technical concepts to diverse stakeholders while managing competing priorities in a customer-facing technical role.

Highest-signal resume keywords
Linux Installation, Configuration, And ManagementDocker And Kubernetes DeploymentAWS, Azure, Or GCP ExperienceProficiency In Python, JavaScript, C++, C#, Or JavaExcellent Written And Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Troubleshooting Complex Software SystemsShell ScriptingSQL ServerOraclePostgreSQLMySQLMongoDBConfiguration GuidanceRoot Cause AnalysisTechnical Documentation
Soft Skills
Ability To Explain Technical ConceptsIndependent JudgmentManaging Competing PrioritiesMentorshipCollaboration
Tools & Technologies
DockerKubernetesAWSAzureGCPSSH/SFTP/SCPNFS/SMBLDAP/KerberosArchiving ToolsMetrics Analysis
Industry Keywords
Enterprise EnvironmentsCustomer-Facing Technical RoleProduction IssuesTechnical CapabilitySystem-Wide Architecture

Tech Stack

Tools & technologies
AWSAzureDockerGoogle Cloud PlatformJavaJavaScriptKubernetesLinuxMongoDBMySQLNFSOraclePostgresPythonShell ScriptingSQLC++

About the role

Key responsibilities & impact
  • Serve as the escalation point for complex, high-impact production issues affecting BigID enterprise customers
  • Work directly with customer stakeholders to diagnose and resolve complex production issues
  • Analyze logs, metrics, and product code to reproduce issues and identify root causes
  • Deliver customer-specific fixes, workarounds, and configuration guidance
  • Coordinate internal and customer teams to drive multi-party issues to resolution
  • Partner with Engineering and Product Management to prioritize bugs, enhancements, and implementation improvements based on customer impact
  • Share technical knowledge through documentation, training, and mentorship across Support and with customers
  • Influence adjacent teams' design decisions to support sound, system-wide architecture
  • Raise the technical capability of the 25-person Support organization
  • Advocate for customers with Engineering and Product and influence product and system design

Requirements

What you’ll need
  • 7+ years in IT, including 2+ years in a customer-facing technical role, ideally implementing products in enterprise environments
  • Strong troubleshooting skills on complex software systems
  • Linux installation, configuration, and management, including shell scripting, apt, yum, archiving tools, SSH/SFTP/SCP, NFS/SMB, and LDAP/Kerberos
  • Hands-on experience deploying and operating applications with Docker and Kubernetes
  • Experience with AWS, Azure, or GCP
  • Working knowledge of SQL Server, Oracle, PostgreSQL, MySQL, or MongoDB
  • Proficiency in at least one programming language: Python, JavaScript, C++, C#, or Java
  • Ability to write scripts or code to diagnose issues and build workarounds
  • Excellent written and verbal communication skills
  • Ability to explain technical concepts to engineers and non-technical stakeholders
  • Ability to manage competing priorities and switch between tasks without losing quality
  • Ability to exercise independent judgment with little or no oversight
  • Bachelor's degree in Computer Science, IT, or a related technical field is nice to have; extensive relevant experience may substitute
  • Graduate degree in a technical or business discipline is nice to have

Benefits

Comp & perks
  • Variable/Bonus Compensation aligned with individual and company performance
  • Equity Incentives aligned with individual and company performance
  • Inclusive and equal culture across race, gender, sexuality, and disability
  • Opportunity to work with talented industry professionals
  • People-centric, fast-paced, and rewarding culture