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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in user research, UX design, and service design, with a strong ability to translate insights into effective product and service solutions. Proven track record in leading research activities, facilitating workshops, and mentoring junior team members while maintaining a customer-centered approach.
Highest-signal resume keywords
User ResearchUX DesignService DesignFigmaStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User FlowsWireframesCustomer Journey MapsService BlueprintsPrototypesA/B TestingQualitative Data AnalysisQuantitative Data AnalysisInsight TranslationExperience Strategy
Soft Skills
Excellent CommunicationCollaborationOrganisedProactiveMentoring
Tools & Technologies
FigmaMiroDigital Collaboration Platforms
Industry Keywords
Customer-Centered ThinkingStakeholder DiscoveryUsability TestingWorkshopsProduct Roadmaps
About the role
Key responsibilities & impact- Help organisations solve complex customer and business challenges through research, strategy and design.
- Translate customer insight into products, services and experiences.
- Lead research and design activities, own significant workstreams, facilitate workshops and work directly with clients.
- Plan and conduct customer interviews, usability testing, surveys and stakeholder discovery sessions.
- Analyse qualitative and quantitative data to uncover needs, behaviours, pain points and opportunities.
- Translate research findings into insights and recommendations informing product, service and experience decisions.
- Create UX deliverables including user flows, wireframes, customer journey maps, service blueprints, prototypes and A/B test approaches.
- Identify opportunities and shape effective, commercially valuable experiences and pragmatic MVP solutions.
- Champion user-centred principles and collaborate with product and development teams to support implementation.
- Lead workshops, client discussions and design reviews; present recommendations and facilitate decision-making.
- Build trusted client and stakeholder relationships and embed customer-centred thinking.
- Translate insight into practical solutions, experience strategies and service improvements.
- Contribute to product roadmaps and transformation plans.
- Collaborate across strategy, design and development disciplines.
- Guide and mentor Associate, Midweight and junior Experience Designers.
Requirements
What you’ll need- 5+ years' experience, with a portfolio demonstrating expertise across user research, UX and service design, and evidence of delivering measurable outcomes for clients.
- Proven ability to plan and lead research activities, facilitate workshops and translate insight into effective product, service and UX solutions.
- Strong experience using tools such as Figma, Miro and other digital collaboration platforms.
- Excellent communication and stakeholder management skills, with the confidence to present recommendations and influence decision-making at multiple levels.
- Collaborative and commercially aware, with the ability to balance customer needs, business objectives and delivery realities.
- Organised, proactive and comfortable working independently, managing multiple priorities and driving workstreams forward with minimal oversight.
- Experience supporting and mentoring junior team members, helping to maintain quality and consistency across project delivery.
Benefits
Comp & perks- Competitive salary
- Enhanced maternity/paternity pay
- Access to Perkbox employee benefits platform
- Hybrid office/home working
- Regular business updates and company socials
- Opportunities for professional growth and career development
- 25 days annual leave
- Being part of a dynamic, fast-paced agency environment
- Working with a team of incredibly talented professional colleagues
- Diverse and inclusive workplace where everyone feels respected, valued, and empowered to contribute their authentic selves