Biglight

Product Designer

• Help organisations solve complex customer and business challenges through research, strategy and design.
• Translate customer insight into products, services and experiences.
• Lead research and design activities, own significant workstreams, facilitate workshops and work directly with clients.
• Plan and conduct customer interviews, usability testing, surveys and stakeholder discovery sessions.
• Analyse qualitative and quantitative data to uncover needs, behaviours, pain points and opportunities.
• Translate research findings into insights and recommendations informing product, service and experience decisions.
• Create UX deliverables including user flows, wireframes, customer journey maps, service blueprints, prototypes and A/B test approaches.
• Identify opportunities and shape effective, commercially valuable experiences and pragmatic MVP solutions.
• Champion user-centred principles and collaborate with product and development teams to support implementation.
• Lead workshops, client discussions and design reviews; present recommendations and facilitate decision-making.
• Build trusted client and stakeholder relationships and embed customer-centred thinking.
• Translate insight into practical solutions, experience strategies and service improvements.
• Contribute to product roadmaps and transformation plans.
• Collaborate across strategy, design and development disciplines.
• Guide and mentor Associate, Midweight and junior Experience Designers.

Senior Experience Designer