Fractional Product Lead

Bike Club

. Lead the member product and translate customer needs and commercial priorities into direction and a prioritised roadmap .

Posted 10/27/2026contractLondon • United KingdomSenior💰 £78,000 - £80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive Product Management experience with a focus on owning digital product roadmaps and delivering measurable customer and commercial improvements. Proficient in leveraging AI for product workflows and improving member experience through data-driven decision-making.

Highest-signal resume keywords

Product Management ExperienceDigital Product Roadmap OwnershipStrong Discovery SkillsAI Integration in Product WorkflowsCommercial Judgement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Roadmap DevelopmentUser Story CreationData InterpretationJourney MappingProblem DefinitionInvestment Case BuildingAI Application IdentificationOperational Efficiency ImprovementRetention Strategy DevelopmentExperiment Design

Soft Skills

Stakeholder ManagementCross-Functional LeadershipConstructive ChallengeIndependent WorkingDocumentation Skills

Tools & Technologies

AI ToolsCustomer Journey Mapping ToolsData Analysis SoftwareProject Management ToolsCollaboration Platforms

Industry Keywords

Subscription BusinessMembership ManagementConsumer BusinessOperational ImprovementsLifecycle Journeys

About the role

Key responsibilities & impact

Lead the member product and translate customer needs and commercial priorities into direction and a prioritised roadmap
Own the roadmap across joining, subscription management, ongoing membership, exchange and retention
Balance member value with operational efficiency, cost and business priorities
Lead discovery with members and colleagues across Marketing, Customer Service, Operations and markets
Use research, behavioural data and service insight to define problems before committing to solutions
Work with Marketing and the retention owner on lifecycle journeys, retention initiatives, experiments and shared measures
Turn priorities into requirements, user stories and acceptance criteria
Maintain one prioritised product backlog, including operational improvements and AI or automation initiatives
Build investment cases with expected benefits, costs, dependencies and measurement plans
Agree delivery commitments with Engineering using realistic estimates and available capacity
Coordinate stakeholders, adoption and launches with the combined QA and Delivery role
Support Marketing with content, landing-page and experimentation capabilities
Use AI for research synthesis, analysis, requirements development, prototyping and experiment design
Identify and prioritise AI and automation opportunities that improve member experience or business efficiency
Document the roadmap, backlog, ways of working and AI approach, and complete a clear handover at the end of the engagement
Establish baselines, numerical targets, data sources and review dates within the first 30 days
Review delivery and outcomes weekly
Improve retention, member experience, conversion, speed of learning and operational efficiency through measurable initiatives

Requirements

What you’ll need

Extensive Product Management experience, including owning a digital product roadmap and delivering measurable customer and commercial improvements
Product experience preferably in a subscription, membership or related consumer business
Strong discovery skills, including customer interviews, journey mapping, data interpretation, problem definition and testing assumptions before investment
Commercial judgement to compare value, effort, cost and risk, build practical investment cases and make prioritisation decisions
Ability to lead across functions and challenge senior stakeholders constructively
Experience working with Engineering, Design, Marketing, Customer Service and Operations through delivery, launch and continuous improvement
Demonstrable experience embedding AI into Product workflows
Ability to distinguish valuable AI applications from features that add unnecessary complexity
Track record of working independently in a part-time, fractional or interim capacity
Ability to make visible progress in limited days per week
Ability to start quickly
Ability to leave clear documentation and repeatable ways of working
Able to work in a hybrid arrangement with 1 day per week on-site in London

Benefits

Comp & perks

1 day of annual leave
Hybrid work with 1 day a week on-site
Part-time schedule of 24 hours/week
Opportunity to shape Bike Club’s product function and AI-enabled ways of working
Opportunity to build the operating system for Bike Club’s national refurbishment and distribution site