Bike Club

Product Manager

• Lead the member product and translate customer needs and commercial priorities into direction and a prioritised roadmap
• Own the roadmap across joining, subscription management, ongoing membership, exchange and retention
• Balance member value with operational efficiency, cost and business priorities
• Lead discovery with members and colleagues across Marketing, Customer Service, Operations and markets
• Use research, behavioural data and service insight to define problems before committing to solutions
• Work with Marketing and the retention owner on lifecycle journeys, retention initiatives, experiments and shared measures
• Turn priorities into requirements, user stories and acceptance criteria
• Maintain one prioritised product backlog, including operational improvements and AI or automation initiatives
• Build investment cases with expected benefits, costs, dependencies and measurement plans
• Agree delivery commitments with Engineering using realistic estimates and available capacity
• Coordinate stakeholders, adoption and launches with the combined QA and Delivery role
• Support Marketing with content, landing-page and experimentation capabilities
• Use AI for research synthesis, analysis, requirements development, prototyping and experiment design
• Identify and prioritise AI and automation opportunities that improve member experience or business efficiency
• Document the roadmap, backlog, ways of working and AI approach, and complete a clear handover at the end of the engagement
• Establish baselines, numerical targets, data sources and review dates within the first 30 days
• Review delivery and outcomes weekly
• Improve retention, member experience, conversion, speed of learning and operational efficiency through measurable initiatives

Explore Fractional Product Lead at Bike Club. Review requirements and application details.

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Fractional Product Lead