Facilitator/Trainer

Bill Gosling Outsourcing

. Provide a warm and welcoming environment to new hires through corporate and client-specific training .

Posted 10/26/2026full-timeNorfolk • Virginia • United StatesMid-LevelSenior💰 $40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training facilitation, curriculum development, and the use of training technologies such as Workday Learning Environment and Articulate Suite. Strong communication skills and the ability to analyze training effectiveness are essential for fostering a positive learning environment.

Highest-signal resume keywords

Training FacilitationCurriculum DevelopmentWorkday Learning EnvironmentArticulate SuiteLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Material DevelopmentSCORM-Based Training ModulesData AnalysisTesting Question CreationGovernment Regulations Training

Soft Skills

Strong Communication SkillsAttention to DetailProblem SolvingCollaborationSound Judgment

Tools & Technologies

SharePointArticulate SuiteWorkday Learning Environment

Certifications & Qualifications

Certificate in Adult Education

Industry Keywords

Adult Learning PrinciplesBanking ExpertiseFraud Expertise

About the role

Key responsibilities & impact

Provide a warm and welcoming environment to new hires through corporate and client-specific training
Create presentation and training material, including design, layout and content development for in-person, remote and Computer-Based Training modules
Facilitate classroom training with new hires
Interact with members across the business to help problem solve and foster the company culture
Work with Subject Matter Experts, Management and others to create training objectives, material and content
Design and maintain training infrastructure including Workday learning Environment, SCORM-based training modules, SharePoint, and Articulate Suite
Learn new knowledge and software and innovate while collaborating with others
Create testing questions and design systems or tools to measure and report training effectiveness
Train team members on government regulations, company strategies, systems, policies, procedures, leadership, soft skills, software, and train-the-trainer topics
Collaborate with the global training team to enhance capabilities, champion best practices and support functional trainers
Analyze training data and provide feedback on training experiences and trainee performance
Train new staff on applicable government regulations, company strategies, systems, policies, procedures and practices
Review or delegate job-specific training conducted by the Managing Coach or appointed delegate
Develop and implement new training methodologies, procedures and materials
Recommend deployment of new staff during the training process
Complete random audits on client portfolios and recorded calls and review results with management
Assist the Managing Coach with file and performance reviews, training and coaching
Notify management of agent malpractice identified during audits
Assist team members by answering questions and providing support on calls
Champion company core values and other company programs
Perform other duties as assigned

Requirements

What you’ll need

Certificate in adult education or equivalent experience
Minimum 6 months facilitation experience (or equivalent) plus 2 years successful management experience in a training function, or equivalent experience
High school diploma or equivalent
Strong spoken and written English, with the ability to communicate accurately and clearly
Sound judgment and attention to detail
Ability to recognize when escalation is necessary
Confidence navigating multiple systems while managing customer interactions
Availability for rotating shifts, including weekends, holidays and overnights
Ability to work onsite in Norfolk, Virginia
Full availability required, including the possibility of overnight shifts
There are no personal certification, licensing, or registration requirements for this job
Banking and fraud expertise preferred
Demonstrated experience in Leadership, innovation and an understanding of adult learning principles and technology, preferred but not required

Benefits

Comp & perks

Growth Opportunities and career advancement
Extensive paid training
Team-oriented, collaborative and supportive environment
Diversity and inclusion workplace
Team engagement activities and social events
Modern, well-equipped offices
Accommodations during the hiring process