Operations Manager – Banking

Bill Gosling Outsourcing

. Oversee overall performance and budget of multiple client groups .

Posted 10/26/2026full-timeNorfolk • Virginia • United StatesJuniorMid-Level💰 $66,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing client groups, overseeing performance and budget, while ensuring alignment with company vision and core values. Capable of developing strategies to enhance productivity, maintain client relationships, and manage staffing effectively.

Highest-signal resume keywords

Client Relationship ManagementPerformance ManagementBudget OversightStaffing and Resource AllocationBanking and Fraud Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance AnalysisBudget ManagementForecastingProcess ImprovementInventory Management

Soft Skills

Strong CommunicationAttention to DetailSound JudgmentMotivational LeadershipEscalation Recognition

Certifications & Qualifications

Collection/Trace Licenses

Industry Keywords

P-and-L ManagementService Level AgreementsOperational StrategiesEmployee Engagement ProgramsClient Reporting

About the role

Key responsibilities & impact

Oversee overall performance and budget of multiple client groups
Set objectives and analyze metrics to ensure company and staff goals are met
Work with the President and senior management to integrate company vision and core values into operational strategies
Ensure department or multiple P-and-L group productivity meets or exceeds company and client goals and SLAs
Understand client SLAs and contractual requirements
Manage inventory and ensure facilities and tools are available
Approve recommendations for hiring, transfers, promotions, or dismissals
Monitor staffing levels and resource allocation
Develop and maintain strong client relationships
Manage client reporting, internal reporting, and billing requirements
Performance-manage direct reports and the overall team
Develop strategies to enhance productivity and improve processes
Prepare monthly portfolio forecasts, revenue, and expense reports
Motivate staff through incentive programs and contests
Establish work schedules
Champion company core values and employee engagement programs
Perform other duties as assigned

Requirements

What you’ll need

Minimum High School Diploma or equivalent
2 years’ experience in an Managing Coach role or equivalent external experience
Strong spoken and written English
Sound judgment and attention to detail
Ability to recognize when escalation is necessary
Confidence navigating multiple systems while managing customer interactions
Availability for rotating shifts, including weekends, holidays and overnights
Full availability, including possibility of overnight shifts
Ability to work onsite in Norfolk, Virginia
Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required
Banking and fraud expertise preferred

Benefits

Comp & perks

Growth Opportunities and career advancement
Extensive paid training
Team-oriented, collaborative and supportive culture
Diversity and inclusion
Team engagement activities and social events
Modern, well-equipped offices
Accommodations during the hiring process