Senior Operations Leader – Banking

Bill Gosling Outsourcing

. Work with the President and senior management to create and integrate the Company vision and core values into operational strategies .

Posted 10/26/2026full-timeNorfolk • Virginia • United StatesSenior💰 $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational management capabilities, including client relationship management, performance management, and strategic process improvement. Proficient in overseeing staffing, resource allocation, and compliance with regulatory requirements.

Highest-signal resume keywords

Operations ManagementClient Relationship ManagementPerformance ManagementProcess ImprovementBanking and Fraud Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementForecastingReportingResource AllocationSLAs UnderstandingContractual RequirementsStaff Performance ManagementOperational Strategy DevelopmentEmployee Engagement ProgramsP&L Management

Soft Skills

Strong CommunicationAttention to DetailSound JudgmentMotivational LeadershipEscalation Recognition

Certifications & Qualifications

Collection/Trace Licenses

Industry Keywords

SMCR ComplianceClient GoalsOperational StrategiesProductivity EnhancementStaffing Levels

About the role

Key responsibilities & impact

Work with the President and senior management to create and integrate the Company vision and core values into operational strategies
Ensure productivity of departments or multiple P&L groups meets or exceeds company and client goals/SLAs
Understand client SLAs and contractual requirements and maintain overall client-facing responsibility
Manage inventory according to company requirements
Ensure necessary facilities and tools are available to employees
Approve recommendations for hiring, transfer, promotion or dismissal of staff
Monitor staffing levels and resource allocation
Develop and maintain strong client relationships
Manage client reporting, internal reporting and billing requirements
Performance-manage direct reports and the overall team
Develop strategies to enhance productivity and improve processes and procedures
Prepare monthly portfolio forecasts, revenue and expenses
Motivate staff through incentive programs and contests
Establish work schedules to meet company and client requirements
Implement and oversee obligations under the SMCR, including UK-specific requirements
Champion company core values and employee engagement programs
Perform other duties as assigned

Requirements

What you’ll need

5 years of experience in an Operations Manager role or equivalent external experience
Strong spoken and written English
Ability to communicate accurately and clearly
Sound judgment and attention to detail
Ability to recognize when escalation is necessary
Confidence navigating multiple systems while managing customer interactions
Availability for rotating shifts, including weekends, holidays and overnights
Full availability required, including the possibility of overnight shifts
Ability to work onsite in Norfolk, Virginia
Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required
Banking and fraud expertise preferred

Benefits

Comp & perks

Growth opportunities and career advancement through promotion from within
Extensive paid training
Team-oriented, collaborative and supportive work environment
Diversity and inclusion initiatives
Team engagement activities and social events
Modern, well-equipped state-of-the-art offices
Opportunity to help businesses grow while making a difference in people’s lives