Customer Success Architect

BillingPlatform

. Build strong customer relationships and serve as a trusted technical advisor across all levels of the organization .

Posted 10/6/2026full-timeEnglewood • Colorado • United StatesMid-LevelSenior💰 $140,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building strategic customer relationships and providing technical guidance within enterprise software or SaaS environments. Proficient in translating complex technical and financial concepts for senior stakeholders while driving product adoption and optimizing customer success.

Highest-signal resume keywords

Customer Success ManagementTechnical Account ManagementSQL ProficiencyFinancial Processes UnderstandingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLBasic Coding ConceptsFinancial ReportingData AnalysisFormula Creation

Soft Skills

CommunicationRelationship BuildingStrategic ThinkingProblem Solving

Tools & Technologies

BillingPlatformAI Tools

Industry Keywords

Enterprise SoftwareSaaSCustomer SuccessTechnical Advisory

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Build strong customer relationships and serve as a trusted technical advisor across all levels of the organization
Partner with Customer Success Managers to develop and execute customer success plans with clear business objectives, technical requirements, and action plans
Help customers optimize their use of BillingPlatform through proactive performance monitoring, strategic discussions, and platform best practices
Serve as the primary technical contact for customer calls, governance meetings, and strategic discussions
Translate complex technical concepts and platform capabilities into clear business value for customer stakeholders
Partner with customer leadership to develop transformation roadmaps and strategic plans
Coordinate with Support, Product, Engineering, and Professional Services to resolve complex technical issues
Drive adoption through product demonstrations, technical guidance, innovation, and strategic alignment
Provide structured, actionable customer feedback to Product and Engineering

Requirements

What you’ll need

4+ years of experience in a Customer Success Architect, Technical Account Manager, Solution Architect, or similar customer-facing technical role within enterprise software or SaaS
Demonstrated experience building strategic customer relationships with a strong technical focus
Strong accounting or finance background with a solid understanding of financial processes, data, and reporting
Working knowledge of SQL and basic coding concepts
Ability to build formulas, create reports, leverage AI tools, and evaluate the accuracy and quality of AI-generated outputs
Proven ability to communicate complex technical and financial concepts to senior finance executives, including CFOs and VPs of Finance
Ability to collaborate effectively across Customer Success, Support, Product, Engineering, and Professional Services
Willingness to travel
Unable to provide employment visa sponsorship for this position, now or in the future

Benefits

Comp & perks

Competitive compensation with a robust benefits package
Medical insurance
Dental insurance
Vision insurance
LTD
HSA
FSA
Free virtual mental health counseling
Wellness perks
Medical insurance coverage effective on the first day of employment
401(k) match that is 100% immediately vested
Discretionary and charitable time off program
Home office setup allowance for fully remote employees