BillingPlatform

Customer Success Manager

• Build strong customer relationships and serve as a trusted technical advisor across all levels of the organization
• Partner with Customer Success Managers to develop and execute customer success plans with clear business objectives, technical requirements, and action plans
• Help customers optimize their use of BillingPlatform through proactive performance monitoring, strategic discussions, and platform best practices
• Serve as the primary technical contact for customer calls, governance meetings, and strategic discussions
• Translate complex technical concepts and platform capabilities into clear business value for customer stakeholders
• Partner with customer leadership to develop transformation roadmaps and strategic plans
• Coordinate with Support, Product, Engineering, and Professional Services to resolve complex technical issues
• Drive adoption through product demonstrations, technical guidance, innovation, and strategic alignment
• Provide structured, actionable customer feedback to Product and Engineering

Explore Customer Success Architect at BillingPlatform. Review requirements and application details.