Customer Success Manager

BillingPlatform

. Own a portfolio of enterprise SaaS customers, including account health, retention, renewal strategy, and renewal outcomes .

Posted 10/13/2026full-timeEnglewood • Colorado • United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise SaaS customer portfolios, focusing on retention, renewal strategies, and expansion opportunities. Proficient in developing strategic success plans and delivering executive business reviews that align with measurable business objectives.

Highest-signal resume keywords

Customer Success ManagementRetention Strategy DevelopmentExecutive Stakeholder EngagementSalesforce ProficiencyCommercial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

B2B SaaS ExperienceRenewal AccountabilityFinancial FluencyOrder-To-Cash ProcessesStrategic Success PlansNegotiation SkillsSubscription Billing KnowledgeRevenue RecognitionComplex Financial Workflows

Soft Skills

Strong CommunicationProblem-SolvingStakeholder Management

Tools & Technologies

SalesforceChurnZeroGainsightZuoraNetSuiteSAPSalesforce Revenue Cloud

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Enterprise SaaSGross Revenue RetentionNet Revenue RetentionAccount Growth StrategiesBillingPlatform Investment

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Own a portfolio of enterprise SaaS customers, including account health, retention, renewal strategy, and renewal outcomes
Build strategic relationships with senior stakeholders, including CFOs, Controllers, and Revenue Operations leaders
Develop and execute customer success plans aligned with measurable business objectives
Lead executive business reviews demonstrating customer value, operational improvements, and business outcomes
Drive gross revenue retention (GRR) and net revenue retention (NRR) across the assigned portfolio
Proactively identify retention risks, develop recovery strategies, and maintain accurate renewal forecasts
Drive adoption of purchased capabilities and help customers maximize the value of their BillingPlatform investment
Identify and qualify expansion opportunities, partnering with Sales on account growth strategies
Lead renewal planning and support commercial negotiations, including pricing and contract discussions
Collaborate with Professional Services, Support, Product, and Engineering to resolve escalations and protect customer relationships
Maintain accurate customer health data, account plans, and renewal forecasts in Salesforce and ChurnZero

Requirements

What you’ll need

4+ years of customer-facing experience in B2B SaaS
At least 2 years in Customer Success or Account Management with direct renewal accountability
Proven track record of achieving retention, renewal, and expansion targets across an assigned customer portfolio
Strong commercial acumen, including SaaS contracts, renewal processes, pricing, and negotiation
Experience managing complex enterprise relationships and engaging executive stakeholders
Financial fluency and understanding of order-to-cash processes
Experience developing strategic success plans and delivering executive business reviews focused on measurable outcomes
Strong communication, negotiation, problem-solving, and stakeholder management skills
Experience with Salesforce and customer success platforms such as ChurnZero, Gainsight, or similar solutions
Bachelor's degree or equivalent practical experience
Willingness to travel up to 20%
Experience with billing, revenue management, ERP, CPQ, or financial systems such as Zuora, NetSuite, SAP, or Salesforce Revenue Cloud is preferred
Knowledge of subscription and usage-based billing, revenue recognition, or complex financial workflows is a plus

Benefits

Comp & perks

Competitive compensation with a comprehensive benefits package
Medical insurance
Dental insurance
Vision insurance
LTD
HSA
FSA
Free virtual mental health counseling
Wellness perks
Medical insurance coverage effective on the first day of employment
401(k) match that is 100% immediately vested
Discretionary and charitable time off program
Home office setup allowance for fully remote employees
Bonus