Senior Manager, Renewals

Billtrust

. Set the strategy and lead the team driving commercial contract excellence and gross revenue retention across Billtrust customers .

Posted 10/14/2026full-timeRemote • United StatesSenior💰 $103,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading renewal strategies and managing teams within a B2B SaaS environment, with a strong focus on AI adoption, data analysis, and cross-functional collaboration. Proven ability to drive contract excellence, mitigate risks, and enhance renewal performance through effective communication and negotiation.

Highest-signal resume keywords

Renewal Strategy DevelopmentTeam Leadership and CoachingAI Tool ImplementationData Analysis and ReportingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal ManagementContract NegotiationData AnalysisKPI TrackingPricing Strategy

Soft Skills

Executive CommunicationTeam BuildingOperational Improvement

Tools & Technologies

Salesforce CPQClariAI Tools

Industry Keywords

B2B SaaSFintechPaymentsAccounts Receivable

About the role

Key responsibilities & impact

Set the strategy and lead the team driving commercial contract excellence and gross revenue retention across Billtrust customers
Lead, coach, and develop renewal professionals and people leaders
Champion AI tools and co-worker agents for renewal strategies, pricing and contract analysis, and early risk identification
Own the end-to-end renewal process from strategy creation through contract signature
Work closely with Sales and Customer Success and partner with Legal, Deal Desk, Finance/Accounting, Product, and SalesOps
Define renewal strategy and playbooks, build team capability, mitigate renewal risk, and ensure accurate renewal data in Salesforce
Manage team structure, capacity, account coverage, hiring, onboarding, and retention
Own GRR targets and ensure renewals are initiated well in advance of expiration
Review and approve renewal strategies, pricing and contract analyses, and recommendations
Lead negotiations on strategic, escalated, and at-risk accounts with executive stakeholders
Enable value-anchored renewal conversations with clear messaging and pricing rationale
Own renewal performance reporting and forecasting, including renewal status and churn risk
Present insights to executive leadership
Use AI-powered resources to identify portfolio patterns and improve forecast accuracy
Identify process gaps and drive operational improvements

Requirements

What you’ll need

8+ years of experience in renewals or account management roles in a B2B SaaS environment
3+ years leading teams and/or managing people leaders
Ability to lead a large book of renewals from initiation through close
Experience with complex pricing and term negotiations
Executive stakeholder communication
Track record driving AI adoption across a team or function
Experience building AI tools and co-worker agents into team workflows
Proficient data analysis skills
Experience tracking, reporting, and forecasting against renewal KPIs
Cross-functional collaboration with Sales, Customer Success, Finance, Legal, Deal Desk, Sales Ops, and leadership
Excellent written and verbal communication skills
Experience using CRM and renewal management platforms such as Salesforce CPQ and Clari (preferred)
Experience designing AI-assisted workflows or co-worker agents (preferred)
Experience hiring and building renewals or account management teams (preferred)
Background in fintech, payments, or accounts receivable software (preferred)

Benefits

Comp & perks

Comprehensive health coverage
Competitive retirement
Generous PTO
Parental leave
Flexible work options
Meaningful investment in professional development