Billtrust

Vice President

• Serve as the single accountable owner for each Lightning Strike from concept through go-to-market
• Own the company’s commercialization and launch playbook, including the RACI and launch tiering model
• Define offers, target customers, pricing, scope, and sequencing using AI-assisted market and pricing analysis
• Build and maintain the launch calendar across active Lightning Strikes
• Recruit, lead, and develop a small tiger team
• Convene marketing, product, sales, and delivery stakeholders and hold them accountable to the shared plan
• Use AI-powered co-worker agents for program tracking, status reporting, and readiness checklists
• Partner with marketing on launch content, including one-pagers, pricing sheets, demos, and proof points
• Partner with sales leadership on enablement
• Confirm implementation and support readiness before launch gates
• Define success metrics and run post-launch checkpoints
• Build the business case for commercialization headcount and cost
• Represent the function in Annual Operating Plan discussions with Finance and executive leadership
• Evolve the operating model as the discipline matures, using AI as a core lever

Vice President, Commercialization

Program Manager

• Structure loosely defined business questions into clear analytical approaches with hypotheses and paths to answers
• Build financial and operational models to size opportunities, evaluate trade-offs, and support decision-making
• Use AI tools to accelerate data pulls, cleaning, and first-pass analysis
• Build and maintain dashboards and reporting for program performance and business metrics
• Partner with Data and Analytics teams to source, validate, and structure data
• Use AI co-work agents to draft analysis summaries and model documentation
• Own assigned Strategic Programs/Initiatives end to end, creating structured plans with owners and dates and driving them to closure
• Identify risks and dependencies across cross-functional workstreams and escalate early
• Support the Strategy Office in scaling program and analytical capacity

Program Manager – Business and Data

Solutions Engineer

• Serve as the payments subject matter expert embedded with the sales organization
• Support organic payments revenue growth across existing customers and new logo sales efforts
• Deliver Credit Card and banking statement analyses, calculations, and recommendations for account teams and prospects
• Consult with sales teams on territory and account plans and identify strong payments targets
• Build cross-functional relationships and act as a trusted technical resource for sales representatives
• Create talk tracks, demos, and custom sales collateral for Credit Card and ACH processing
• Lead consultative technical conversations with financial executives in onsite and web meetings, addressing payments processing and ROI questions
• Help design and validate payment solutions for new prospects and use cases
• Develop payments training and enablement programs for the broader sales organization

Solutions Consultant, Payments

• Own end-to-end execution of assigned technical programs and Strategic Programs/Initiatives from scope definition through delivery
• Use AI tools to track workstreams and flag risks before they become blockers
• Convert scattered open items into structured plans with owners, dates, and dependencies, and drive them to closure
• Build and maintain project plans, timelines, and status reporting for technical initiatives and Billtrust's internal AI development portfolio
• Partner with engineering teams on architecture, trade-offs, and constraints
• Translate technical complexity into plain-language updates for non-technical stakeholders and leadership
• Use AI co-work agents to draft technical documentation, meeting summaries, and status updates
• Identify and resolve cross-team dependencies
• Maintain a real-time view of program health and flag risks to leadership
• Build reporting and dashboards using AI tools to synthesize data from multiple systems
• Support the Strategy Office in scaling program management capacity

Director

• Lead Billtrust’s implementation business across Project Management and Business Analysis teams
• Lead Engagement and Practice leaders and ensure excellence in service delivery across consulting engagements and customer implementations
• Set standards for quality, consistency, and continuous improvement
• Use AI tools to improve operational visibility, delivery forecasting, and team efficiency
• Provide leadership across the Professional Services Organization to deliver customer value and drive product and usage expansion
• Ensure projects meet client requirements and achieve high customer satisfaction and reference-ability
• Drive process improvement and innovation to increase customer ROI and ensure quality and consistency
• Serve as an escalation point for Professional Services delivery issues
• Own the Professional Services department P&L, revenue and profit budgets, financial performance, and forecasting
• Advance Professional Services capabilities through process improvements, tooling, partnerships, and automation
• Support selling efforts, including pitching engagements, negotiating agreements, and contributing to SOW creation
• Recruit, manage, and coach managers and individual contributors
• Partner with Customer Support & Success, Finance, Sales, Product, and Development on customer satisfaction and growth
• Develop methodologies, rules of engagement, contracts, and operational frameworks
• Develop new business and nurture existing client relationships

Director, Professional Services

Product Marketing

• Define and own Billtrust’s product positioning, messaging architecture, and value proposition framework across the full AR lifecycle portfolio
• Monitor the competitive landscape, synthesize buyer signals, and inform strategic positioning decisions using AI-powered market intelligence tools and co-worker agents
• Partner with the CMO and Product leadership to align product roadmap investments with market opportunity and translate technical capabilities into market-ready narratives
• Overhaul Billtrust’s product launch process and create high-impact market moments
• Build a launch framework covering company-wide enablement, customer validation, monetization strategy, and market narratives
• Establish an AI-accelerated launch playbook for launch assets, battlecards, and segment-specific messaging
• Develop and maintain buyer personas, customer journey maps, and segment-specific messaging
• Build and improve a sales enablement program for field and inside sales teams
• Deploy AI-powered content generation and personalization workflows for enablement assets
• Track and report product marketing’s contribution to pipeline, win rates, and revenue growth
• Recruit, develop, and inspire a high-performing product marketing team
• Represent Billtrust through analyst relations, industry events, and thought leadership programs
• Perform other duties as assigned

Vice President, Product Marketing

Revenue Operations

• Oversee order management and revenue operations
• Ensure customer contracts are booked accurately and revenue is recognized correctly
• Ensure the order-to-cash process runs smoothly
• Lead the team responsible for order management and revenue accounting
• Own and maintain the formal revenue recognition policy
• Research and document technical accounting positions and memoranda
• Own standalone selling price methodologies and allocation approaches
• Lead review of complex and strategic customer contracts and advise on deal structure
• Partner with Legal, Sales, and Order Management on deal structuring
• Own the monthly revenue close, including flux/variance analysis
• Prepare revenue movement explanations for executive and board-level audiences
• Own deferred revenue, unbilled receivables, and contract asset/liability reconciliations
• Design and improve internal controls over the quote-to-cash cycle
• Serve as primary contact for internal and external auditors on revenue matters
• Prepare revenue-related financial statement disclosures and supporting schedules
• Deliver management reporting and analysis for FP&A, executives, and the board
• Lead automation and process-transformation initiatives across revenue close and order-to-cash
• Use AI tools for contract term extraction, reconciliation matching, anomaly detection, and variance narratives
• Drive the roadmap for revenue-related systems improvements with Engineering/Business Systems
• Maintain fluency in ERP, CRM, and revenue subledger systems, including system integrations or migrations

Manager, Revenue Accounting

Events

• Own the end-to-end strategy, planning, and execution of Billtrust’s curated executive event program across the U.S. and Western Europe
• Map event seats to live sales cycles or named expansion targets in partnership with Sales, Revenue Operations, and the CRO’s organization
• Manage vendor sourcing, venue contracting, invitations, guest-list curation, executive host coordination, on-site execution, and post-event follow-through
• Lead planning and execution of the annual Sales Kickoff and other major internal events
• Plan customer- and prospect-facing product launches, advisory sessions, and innovation showcases with Product Marketing and Product leadership
• Develop customer events with the CCO organization and customer lifecycle marketing manager
• Create strategic presence at industry events and develop sponsorship standards to maximize ROI
• Serve as the internal center of excellence for event standards, templates, and runbooks
• Hire, develop, and lead a growing team of field marketers
• Drive AI adoption across the team’s planning and reporting workflows
• Track pipeline acceleration, install-base expansion, and cost-per-senior-executive-engaged
• Report event program results to the CMO and CRO
• Manage the full events budget and make data-informed investment and reallocation recommendations
• Perform other duties as assigned