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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in servicing and repairing complex electro-mechanical scientific instruments while providing exceptional customer support. Proficient in technical documentation, problem-solving, and maintaining high standards of service in laboratory environments.
Highest-signal resume keywords
Fluent Business GermanFluent Business EnglishTechnical Support ExperienceElectro-Mechanical Instrument RepairCustomer-Oriented Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Protein Analysis InstrumentationPersonal Computer RepairLaboratory SkillsGMP SkillsTechnical DocumentationSample PreparationProblem SolvingProcess ManagementTime ManagementWindows Operating System
Soft Skills
Excellent Communication SkillsStrong Organizational SkillsProfessional DemeanorFlexibilitySelf-Directed
Tools & Technologies
Microsoft ProductsTechnical PaperworkService Reports
Industry Keywords
Industrial SectorScientific SectorHi-Tech SectorCustomer SupportField Applications Team
About the role
Key responsibilities & impact- Service revolutionary protein analysis instrumentation
- Diagnose and independently repair complex electro-mechanical scientific instruments in laboratory environments
- Provide onsite customer-facing and home-based remote support
- Prepare samples for instrument testing as required
- Travel extensively on a daily basis to customer sites
- Schedule and manage customer appointments through completion
- Create detailed technical paperwork and support documents as needed
- Submit service reports to clients and monthly expense/travel claims
- Manage personal inventory for repairs and field support
- Collaborate with sales on pre- and post-sales enquiries and tasks
- Support the field applications team remotely and onsite to resolve complex customer situations
- Maintain high standards of customer support across Switzerland and infrequently in Europe
Requirements
What you’ll need- Fluent Business German and English; ideally French
- BA or Masters in an engineering/science field, or 3 years’ experience in the hi-tech sector
- Minimum 3 years’ experience in the industrial/scientific sector, preferably in a similar industry
- Personal Computer repair skills
- Strong computer skills with Windows and Microsoft products
- Ability to travel as necessary; travel 90%
- Excellent written and verbal communication skills in German and English
- Proven customer-oriented skills in technical support and problem solving
- Strong organizational and administration skills
- Excellent attention to detail, time management and process management
- Professional demeanor
- Flexibility and willingness to travel for work-related purposes
- Self-directed and creative
- Basic laboratory and GMP skills
Benefits
Comp & perks- Extensive benefits for employees and their families
- Retirement programs
- Employee stock purchase plan
- Mentorship
- Promotional opportunities
- Training and development
- Internship programs
- International and diverse working environment
- Employee resource groups
- Volunteer and charity events
- Employee events
- Culture of caring and belonging
- Empowerment and innovation culture
- Reasonable accommodation during the recruitment process