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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in servicing and repairing complex electro-mechanical scientific instruments, with strong customer support skills in both English and Spanish. Proven ability to manage customer appointments, maintain detailed documentation, and support sales and applications teams effectively.
Highest-signal resume keywords
Electro-Mechanical Instrument RepairFluent Business Spanish and EnglishCustomer-Oriented Technical SupportStrong Computer Skills with Windows and Microsoft ProductsBasic Laboratory and GMP Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electro-Mechanical Instrument RepairPersonal Computer RepairSample Preparation for TestingTechnical Documentation CreationField Support ManagementCustomer Appointment SchedulingService Report SubmissionInventory ManagementProblem Solving in Technical SupportProcess Management
Soft Skills
Excellent Written and Verbal CommunicationStrong Organizational SkillsAttention to DetailTime ManagementProfessional Demeanor
Industry Keywords
Scientific InstrumentsIndustrial SectorHi-Tech SectorGMPField-Based RoleCustomer SupportSales SupportLaboratory EnvironmentsTravel RequirementsTechnical Support
About the role
Key responsibilities & impact- Service revolutionary protein analysis instrumentation
- Deliver onsite customer-facing and home-based remote support
- Diagnose and independently repair complex electro-mechanical scientific instruments in laboratory environments
- Prepare samples for instrument testing as required
- Travel extensively daily in a field-based role
- Manage and schedule customer appointments through completion
- Create detailed technical paperwork and support documents when required
- Submit service reports to clients and monthly expense/travel claims
- Manage personal inventory for repairs and field support
- Support sales teams with pre- and post-sales enquiries and tasks
- Support field applications teams remotely and onsite to resolve complex customer situations and issues
- Maintain instruments and support customers across Spain, Portugal and infrequently in Europe
Requirements
What you’ll need- Fluent Business Spanish and English
- BA or Masters in an engineering/science field, or 5 years’ experience in hi-tech sector
- Minimum of 5 years’ experience in industrial/scientific sector, preferably in a similar industry
- Personal Computer repair skills
- Strong computer skills with Windows and Microsoft products
- Ability to travel as necessary; travel 90%
- Excellent written and verbal communication skills in Spanish and English
- Proven customer-oriented skills in technical support and problem solving
- Strong organizational and administration skills
- Excellent attention to detail, time management and process management
- Professional demeanour
- Flexible and willing to travel for work-related purposes as necessary
- Self-directed and creative
- Basic laboratory and GMP skills
Benefits
Comp & perks- Extensive benefits for employees and their families
- Retirement programs
- Employee stock purchase plan
- Mentorship
- Promotional opportunities
- Training and development
- Internship programs
- International and diverse working environment
- Employee resource groups
- Volunteer and charity events
- Employee events
- Empowerment and innovation culture
- Reasonable accommodation during the recruitment process