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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in fraud prevention and financial crime risk solutions, with strong communication skills to engage both technical and non-technical stakeholders. Proficient in scoping technical solutions and managing customer relationships within the fintech or SaaS sectors.
Highest-signal resume keywords
Customer-Facing ExperienceFraud Prevention KnowledgeTechnical Solution ScopingStrong Communication SkillsSales Methodologies Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical AwarenessAPIsCloud ComputingData TypesProblem-Solving SkillsDocumentation SkillsProject PlanningProof of Concept ExecutionRFI/RFP Response ManagementEmerging Fraud Trends Knowledge
Soft Skills
Analytical SkillsListening SkillsOwnership MindsetRelationship ManagementEagerness to Learn
Tools & Technologies
AzureAWSCSVXMLJSONSecurity Frameworks
Industry Keywords
Financial InstitutionFintechSaaSAMLFraud PreventionInfoSecSales MethodologiesCustomer EngagementTechnical DemosCompetitor Intelligence
Tech Stack
Tools & technologiesAWSAzureCloud
About the role
Key responsibilities & impact- Support sales opportunities to partner prospects and customers, delivering demos and addressing product and technical questions and requirements.
- Build relationships with partner teams and develop credibility as a knowledgeable resource on fraud and financial crime risk solutions.
- Lead discovery calls with new partners, creating required documentation and capturing partner needs, timelines, and dependencies alongside the Sales Executive.
- Support solution documentation in partnership with the solution architect, escalating complex design questions to senior team members as needed.
- Help partners and end customers understand how BioCatch fits into their decision-making process.
- Scope technical solutions and draft project plans and timelines for new partners.
- Coordinate with professional services, delivery, and engineering teams to validate technical and commercial feasibility of proposed solutions.
- Help secure technical commitments to keep opportunities on track toward the technical win.
- Support Proof of Concept execution for new partners, tracking progress against defined success criteria.
- Contribute to business case materials.
- Own sections of RFI/RFP responses, with review and support from senior colleagues.
- Support responses to customer InfoSec security questionnaires, working with the BioCatch technical team.
- Help deliver training/upskilling sessions for partner resources as needed.
- Stay current on emerging fraud and financial crime MOs, industry trends, and regulations.
- Contribute to competitor intelligence gathering.
Requirements
What you’ll need- English (Fluent)
- 3+ experience at a financial institution, fintech, or SaaS company — internship, rotational program, analyst role, or similar customer-facing experience all considered.
- Some direct customer-facing experience (presales, client service, relationship management, support, or similar).
- Exposure to coding or technical projects (coursework, bootcamp, personal projects, or on-the-job).
- Comfortable running discovery conversations and delivering demos, or a clear aptitude and eagerness to build that skill quickly.
- Strong oral and written communication skills; ability to explain technical concepts to both technical and non-technical audiences.
- Good listening, analytical, and problem-solving skills; ability to ask the right probing questions to uncover a customer's actual need.
- Ownership mindset — comfortable driving your assigned opportunities forward, with senior support available when needed.
- Willingness to learn and apply sales methodologies like MEDDPICC.
- Foundational understanding of the fraud prevention, AML, or financial crime landscape gained through prior work experience.
- Good technical awareness; familiarity with at least some of the following: cloud computing (Azure, AWS), data types (CSV, XML, JSON), APIs, and databases.
- General understanding of security frameworks is a plus.
- Willingness to travel approximately 10% of the time within North America.
- Must be based in the United States.
Benefits
Comp & perks- Flexible paid time off policy
- Sick, Maternity/ Paternity, and other paid leaves
- 401(k) plan with up to 4% company match
- Healthcare programs tailored to your needs
- Life insurance
- Wellness programs, EAP, and personalized health advocacy
- Fully remote and shared space work options across the US
- Monthly reimbursements for home internet and cell phone