BioCatch

Compliance

• Lead end-to-end execution of complex, high-risk, or executive-level customer audits, due diligence, and RFI/RFP requests, including direct customer engagement
• Serve as an escalation point for nuanced customer inquiries and non-standard requests
• Support the Director in strategic planning, reporting, and cross-functional governance efforts
• Partner with Sales, Legal, Information Security leadership, and executive stakeholders to obtain authoritative inputs
• Set quality standards, review methodologies, and response strategies across the team
• Draft, review, and finalize accurate, consistent, and customer-ready responses to highly technical and nuanced inquiries
• Maintain and continuously improve designated sections of the internal response repository and supporting documentation
• Review work product from mid- and junior-level team members and provide guidance and quality oversight
• Escalate novel, sensitive, or high-risk issues to the Director as appropriate
• Mentor and develop Managers, Senior Analysts, and Analysts
• Drive operational excellence by defining scalable processes, metrics, and tooling
• Identify efficiency opportunities and lead initiatives to streamline audit and due diligence workflows

Senior Lead, Customer Audit – Due Diligence Compliance

Business Intelligence Developer

• Take end-to-end ownership of the company’s BI platform
• Serve as the main focal point for dashboard creation, BI tool usage, and data-driven decision-making across the organization
• Lead BI-driven product direction
• Shape the data warehouse supporting key dashboards
• Design, implement, and maintain core BI dashboards
• Define how teams across the company work with the BI tool, including permissions, connections, datasets, and related platform governance